Asset and Wealth Management - Change Mobilization - Low Code Associate at JPMorgan Chase Bank, N.A. in Jersey City, New Jersey

Job Description:

The AWM Ops Change Mobilization team partners with Operations, Technology and Business leadership to take the best of what we do, within and across LOBs, and drive deliberate cross-pollination across AWM Operations teams, promoting global process consistency and standards. We focus on evolving the organization's capabilities to move from lower to higher-value added tasks, and creating agile processes, teams and infrastructure that enable differentiated client experiences and outcomes. We follow a hypothesis-driven, data-informed approach to identify opportunities and employ co-design principles to create effective, scalable, well controlled solutions. Those solutions seek to differentially equip our people and support their development as Operations professionals of the future. We serve the broader organization and maintain a service-oriented attitude in all that we do.

As part of the Change Mobilization team, the Business Process and Decision Management center of excellence focuses on building a best in class process and decision management capabilities across AWM using a Low Code approach, and in using these capabilities to drive high value workflow, and decision design, and automation initiatives.

Other key capabilities under Change Mobilization include Intelligent Automation, Business Intelligence, Analytics, Service Design, and various product teams

Responsibilities

Lead and Drive High Value Automation Engagements: As an experienced Workflow and Business Decision Automation professional, your will lead critical projects to model the current and future state process model/decision models, drive their optimization, automate them in partnership with Technology, and manage key stakeholders across Asset and Wealth Management

Capability Building and Product Management: In addition to supporting key initiatives, you will drive the support and growth of the Process and Decision low code automation capability, and center of excellence across all aspects. This includes driving product strategy, methodology, developing and implementing governance and quality control standards, creating implementation playbooks across both the process and decision automation capabilities.

In addition, as we continue to build out complimentary capabilities such as process mining, you will make key contributions to build out the capabilities from the ground up, providing thought leadership, and product management across the lifecycle.

Modeler: As an expert modeler, you will also be required to follow the standard notations, version management, use of asset libraries etc. to build high quality models. The responsibility will include providing guidance, support and training to other process modelers on the standard notations and procedures, build standard dictionaries and asset libraries, review and publishing of models.

Key responsibilities include:

• Lead and drive key process and decision automation engagements across AWM
• Drive and product manage BPM and BDM capabilities in a holistic manner for AWM
• Be an active member of the Design Modeling Center of Excellence and support the community of practice members.
• Actively participate and provide hands-on support during problem identification sessions, to help capture and document problems, major issues and actionable opportunities
• Manage and track deliverables, and provide status reports as required by management
• Develop deep trust-based relationships with stakeholders, and colleagues
• Partner with Operations teams to track and monitor deliverables as they implement recommendations
• Partner with Technology teams to design and build Implementation solutions for workflow and business decisions
• Support the automation of process and decision models with Technology
• Drive training courses across Business Process and Decision Management
• Identify and raise potential roadblocks / obstacles and escalate issues to the team
• Interact with other high-performing teams within JPM to inspire innovation and champion change throughout the bank
• Continually look for opportunities to support the team's service offering with a focus on repeatable, scalable, exportable practices and tools

Qualifications

• 6+ years of combined experience across process and decision re-engineering and automation
• 2+ years of experience working across low code automation capabilities and a deep understating of low code implementation lifecycle
• 2+ years of experience managing change management teams with focus on process and decision management
• 2+ years of experience with workflow and decision design and automation
• Expert knowledge on BPMN, DMN, CMMN and other process modelling frameworks
• Deep expertise and experience in end to end architecting and managing of process and decision model repositories
• Experience product managing and rolling out BPM, BDM or other low code capabilities within large scale organizations
• Hands on experience with mapping and modelling tools using DMN and BPMN- example tools include Signavio, Camunda, Sapiens, Appian, etc.
• Hands on experience with low code workflow and decision automation tools e.g. Salesforce, Pega, ServiceNow, etc.
• Must showcase skills on process modelling, decisions modelling, creating asset library, optimization of process models, simulations and prototyping
• Experience in designing, architecting, and optimizing decisions models specifically for implementation
• Must have expertise of process improvement and process re-engineering frameworks like Lean, Six Sigma. Yellow Belt or higher is a plus
• Proven record of using process mapping and improvement techniques to improve process and decision efficiency, and identifying control gaps to improve overall operational capabilities
• Ability to hold and independently drive stakeholder and working group conversations on project
• Understanding of core concepts of data analysis, ETL, and management e.g. KPIs, KRIs, KGIs etc.

JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.

Equal Opportunity Employer/Disability/Veterans

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