Vice President - Learning Lead III at JPMorgan Chase Bank, N.A. in Plano, Texas

Job Description:

Position Summary

J.P. Morgan is a premier corporate and investment bank with a full suite of global financial services and capabilities. The world's most important corporations, governments, financial institutions, pensions, sovereign wealth organizations, states and municipalities entrust us with their business in more than 100 countries. We offer strategic advice, lend money, raise capital, help manage risk, extend liquidity, buy and sell securities and provide many other banking services in markets around the world.

The primary responsibility of this position is to be a trusted technology learning partner for Corporate & Investment Banking (CIB) and Commercial Bank (CB) to execute the Global Technology learning strategy in accordance with identified business priorities. In partnership with the business and HR, this role is a key enabler in the ability of Global Technology achieving its vision of creating an inspired and engaged technology workforce, which focuses on deepening expertise and accelerating skill development to meet business demand and transform the way technology operates.

This role is the strategic point of contact for the function and the Tech centers and has accountability for identifying opportunities to drive globally consistent learning solutions. This learning leader should be results driven, forward looking and collaborative, driving the adoption of the latest learning solutions by being current on recent industry trends and partnering with the Learning Solution Center, Shared Services, HR Partners, Hub Leads and Business Stakeholders to deliver.

This role reports into the Head of Technology Learning for Digital, Operations and Technology (DOT) Learning.

Core Responsibilities

• Establishes CIB and CB Technology learning strategies to optimally support business objectives and build technical skills as informed and aligned to Global Technology's software modernization efforts.
• Partners with aligned senior leader(s) of one or more sub-Line of Business or LOB function(s) to execute the global learning strategy in accordance with identified digital and technology capabilities and priorities.
• Becomes thoroughly familiar with aligned client direction, strategy, initiatives and expectations to ensure the learning strategy delivers business value
• Oversees measurement and evaluation strategy to gauge learning strategy effectiveness and business impact, communicates results
• Partners effectively across Learning groups (e.g. Center of Excellence) to ensure timely and effective development and seamless implementation of learning solutions
• Stays abreast of industry best practices, emerging technologies, product offering and client direction to anticipate and accommodate shifts in the business need and priorities

Core Skills and Behaviors

Client Engagement & Collaboration - Builds long term, trust-based relationships with clients and internal stakeholders in order to deliver solutions that create strategic value

Teamwork & Leadership - Implements organizational structures and management practices that inform, empower and enable staff to optimally deliver against business aligned learning strategy

Data & Tech Literacy - Leverages data analytics and digital solutions to create new insights and deliver well designed training solutions that support business transformation

Market & Product Knowledge - Demonstrates a thorough understanding of our products, systems and end to end processes, and keeps abreast of market and industry trends

Continuous Improvement - Applies innovation and design thinking techniques to continually challenge and improve the efficiency, scale, and resilience of our training solutions

Risk, Controls & Conduct - Champions our "How We Do Business" culture at all times, and applies a preventative controls mind-set wherever possible to manage & mitigate risk

Qualifications, Experience & Attributes

• Graduate with appropriate Financial Services / HR / Learning & Development or Business degree
• 3-5 years of experience in Banking / Financial Services of which at least 2 should be in a similar role & profile.
• Strong experience in training design / solutions utilizing multiple approaches (classroom, web ex, e-learning, communities of practice etc.)
• Proven consulting, negotiation and influencing skills
• Strong executive presence with and ability to deliver succinct impactful messaging
• Proven business knowledge of supported functions / Lines of Business
• Proven ability to embrace change and quickly learn the applicability of new concepts specifically related to the application of digital technologies (e.g. Cloud, Robotics, Machine Learning, Big Data)

JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.

Equal Opportunity Employer/Disability/Veterans

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