Unified Communication Tier II Technician - TS/SCI REQUIRED at General Dynamics Information Technology in Colorado Springs, Colorado

Job Description:

Type of Requisition:

Regular

Clearance Level Must Currently Possess:

Top Secret/SCI

Clearance Level Must Be Able to Obtain:

Top Secret SCI + Polygraph

Suitability:

Polygraph

Public Trust/Other Required:

Job Family:

Systems Administration

Job Description:

Flexibility Requirement:

• NOC is 24x7 shift work; to include weekends and holiday for all employees
  
  
  • Day Shift: 6am – 2:30pm
  
  
  • Swing Shift: 2pm – 10:30pm
  
  
  • Mid Shift: 10:30pm – 6am
  
  
  
  

Desired Skill Level Requirements:

• Technical knowledge of VoIP / analog telephony systems, software, hardware, and Telecommunications standards, Unified Communications Manager, Unity Connection, and Unified Presence.


• Technical knowledge of VTC equipment such as Cisco Telepresence Management Suite, Tandberg and Cisco CODECs and MCUs.


• Technical knowledge of instant messaging systems, preferably Cisco Jabber.


• Technical knowledge of video streaming to include set top box and Vbrick.


• Ensure compliance with network security policies and procedures.


• Possess understanding of TCP/IP, H323, E164 and SIP protocols.


• Ability to troubleshoot common UC issues to include identifying and correcting issues with endpoints, bandwidth saturation, profiles and misconfigurations.


• Assist in the development of the training, local guides, Rules of Engagement (ROE) policies and Standard Operating Procedures (SOP) as they pertain to the UC environment.


• Create and report all outage notifications and network related issues according to standard operating procedures.


• Comprehensive knowledge of network topology; along with networked hardware and software tools listed above.


• Participate in Tier III projects or upgrades as tasked by GDIT management.


• Assist in Tier I responsibilities as tasked by GDIT management.


• Provides system/equipment/specialized training and technical guidance to lower skill level employees.


• Provide After Action Reports (AARs) for Problem Management resolution.


• Participate in special projects as required by GDIT Management.

Key Competencies:

• Must have a TS/SCI Clearance and the ability to obtain required Polygraph


• Interpersonal Skills


• Effective Communication skills - verbal and written


• Listening skills


• Problem analysis and problem solving


• Attention to detail and accuracy


• Customer Service oriented


• Adaptability


• Ability to work independently within a Team Concept


• Ability to multitask in a stressful environment

Education Requirement:

Degree in Computer Science or a related technical discipline; or the equivalent combination of education; technical certifications or training; or 2-5 years of directly related work experience.

Certification Requirement:

Security+ CE

Certification Preferences:

Network +

CCNA Collaboration (Highly Desired)

ITIL Foundations

The likely salary range for this position is $69,600 - $104,400, this is not, however, a guarantee of compensation or salary; rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.

Scheduled Weekly Hours:

40

Travel Required:

None

Telecommuting Options:

Telecommuting Not Allowed

Work Location:

USA CO Colorado Springs

Additional Work Locations:

Total Rewards at GDIT:

Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.

We are GDIT. The people supporting some of the most complex government, defense, and intelligence projects across the country. We deliver. Bringing the expertise needed to understand and advance critical missions. We transform. Shifting the ways clients invest in, integrate, and innovate technology solutions. We ensure today is safe and tomorrow is smarter. We are there. On the ground, beside our clients, in the lab, and everywhere in between. Offering the technology transformations, strategy, and mission services needed to get the job done.GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.

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