Job Description:

Senior, Program Director (On-Site Healthcare Staffing)

Concord, CA, USA
Req #81

Tuesday, January 5, 2021

Cross Country Healthcare is looking for top talent to join our team

Cross Country Healthcare is a national leader in providing innovative healthcare workforce solutions and staffing services. Our solutions leverage our nearly 40 years of expertise and insight to assist clients in solving complex labor-related challenges while maintaining high quality outcomes. We are dedicated to recruiting and placing highly qualified healthcare professionals in virtually every specialty and area of expertise. With more than 9,500 active contracts, our diverse client base includes both clinical and nonclinical settings, servicing acute care hospitals, physician practice groups, outpatient and ambulatory-care centers, nursing facilities, both public schools and charter schools, rehabilitation and sports medicine clinics, government facilities.

The Senior Program Director will be responsible for the
direct oversight and management of the Workforce Solutions Program partnership
between Cross Country and aligned facilities.

In this role, the Senior Program Director will work in close
collaboration with the Operations and Implementation teams, and client
facilities to ensure that all components of the Workforce Solutions are
delivered and managed for continuous performance improvement.

He / she will develop and cultivate system-wide
relationships with key facility stakeholders, from Staffing Office to C-Suite,
to ensure excellent service delivery and customer satisfaction with Managed
Service Program.

Workforce Solutions provides Managed Service onsite support
therefore working hours may need to be flexible as needed.

ESSENTIAL FUNCTIONS:

• Develop
  client relationships within facilities to assess and manage client needs.
  Evaluates, coordinates and reports WFS activities with the organizational
  managers.
  
  


• Grow
  the baseline business and introduce new revenue streams; where and when
  possible. Increase account penetration by cross selling CCH family company
  services.
  
  


• Manages
  regional & onsite team dedicated to facilities. Coaches, mentors and
  develops team goals and monitor performance against goals.
  
  


• Participates
  in development and management of appropriate tools to evaluate and track
  customer satisfaction. Leverages quality of services through review of
  performance assessments and client satisfaction surveys. Monitors,
  analyzes and reports client satisfaction results, and trending.
  
  


• Fosters
  an environment focused on client satisfaction, through implementation of
  WFS best practices and measurement of performance and service delivery
  
  


• Continually
  expand knowledge of healthcare staffing and managed services market
  trends, industry analyst updates, and competitive data by reviewing
  internal and external sources (journals, articles, studies, interactions
  with clients, etc.) in order to more effectively serve the client as a
  trusted advisor, and consult on Cross Country Healthcare's (CCH) services
  
  


• Collaborate
  with Supply Chain/ Contracts Manager and WFS team members to assist with
  negotiation of terms of contract and resolve issues related to terms &
  conditions and bill rates
  
  


• Works
  closely with applicable CCH brand leaders, Regional VPs and internal
  departments and leaders regarding services provided
  
  


• Actively
  engage in CCH cross-selling efforts by identifying viable revenue source
  referrals and communicating with all CCH business divisions to increase
  client touch points and grow market share
  
  


• Assists
  with completion of SWOT and Gap analysis for facilities to identify best
  practices for procurement of qualified staff to each facility / site
  
  


• Participates
  in the development and management of appropriate tools to evaluate and
  track customer satisfaction based upon services provided. Leverages
  quality of services through review of performance assessments and client
  satisfaction surveys. Participates in monitoring, analyzing and
  reporting client satisfaction results, and trending
  
  


• Develop
  and champion customized solution addressing financial, operational and
  workforce planning challenges and align solutions with desired outcomes
  
  


• Acts
  as liaison between facility and internal stakeholders to clarify and
  modify work processes and staffing practices across the organization. Acts
  a resource related to WFS process and VMS technology.
  
  


• Ensures
  generation and distribution of utilization, activity, financial, key
  performance metrics and service level agreement reports on a weekly,
  monthly, quarterly or annual basis. Meets with key stakeholders to review
  
  


• Works
  closely and in conjunction with Workforce Solutions Implementation team to
  add services, including implementation of WFS at other health system
  facilities
  
  


• Proactively
  identify challenges, effectively proposes strategies and execute solutions
  to resolve issues and /or respond to client requirements
  
  


• Conduct
  on-site visits and relationship building at all system facilities.
  Frequent travel may be required weekly to bi-weekly
  
  


• Coordinate
  and deliver quarterly and annual business review presentations at every
  level of organization; from facility to system level
  
  


• Responsible
  for reporting and distribution of site visit activities to Executive
  Sponsors, Operations and Workforce Management teams providing actionable
  information
  
  


• In
  areas where we have high concentrations of travelers and logistics can
  support host coffee meetings with our travelers on assignment
  
  


• Visit branches,
  local staffing partners and prospective vendors to enlist continued
  support of clients
  
  


• Manage,
  provide supervision, role modeling and leadership for Workforce Solution
  team to drive client satisfaction, contractual and desired program
  outcomes
  
  


• Other
  duties as assigned, with or without accommodation
  
  

Required Skills:

• Outgoing
  personality with ability to listen effectively
  
  


• Ability
  to understand and evaluate clients staffing needs
  
  


• Demonstrated
  exceptional communication and customer service skills
  
  


• Work
  independently but also have a strong commitment to being a team player
  
  


• Demonstrated
  analytical sense with excellent attention to detail
  
  


• Ability
  to educate and motivate team members toward achievement of
  divisional/company
  
  


• Ability
  to handle multiple tasks and thrive in a fast-paced, high pressure
  environment
  
  


• Ability
  to communicate and work in a harmonious, respectful, supportive manner
  with all internal & external clients
  
  


• Must
  maintain a high level of confidentiality and integrity
  
  

IND_1

Benefits

Cross Country Healthcare offers a competitive compensation and benefits program including: Medical plan, Dental plan, Life insurance, Disability plan, 401(k) plan and Tuition Assistance

Cross Country Healthcare is an EEO employer - M/F/ Veteran/Disability

Other details

• 
  Job Family
  Sales
  
• 
  Job Function
  MGR
  
• 
  Pay Type
  Salary
  

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• 
  Concord, CA, USA

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