Technical Field Specialist at Cognizant in San Jose, California

Job Description:

TECHNICAL FIELD SPECIALIST

Working under the Field Operations Manager and collaborating closely with the Operations Lead, the Technical Field Specialist will provide direct technical support in the development, preparation, operation, and post-processing of in-field location data collection experiments and pilots.

Below are some examples of location data collected:

• Place attributes (Name, Address, Category, Lat / Long)


• WiFi MAC address(BSSID)


• Gyroscope information


• Accelerometer sensor traces


• GPS coordinates


• Magnetometer sensor traces


• Shop Front Photo

The Technical Field Specialist will serve as the in-field coordinator of such programs, both collecting data hands-on and guiding the work of less technical field operators to ensure that the operation is running smoothly and according to requirements communicated by the Field Operations Manager and Operations Lead and by the Client Program Managers and Engineers.

This role offers an exciting opportunity to support leading-edge work being done at a top tier technology company.

Preparation work will include:

• Working with the Operations Lead on the intake, documentation, staffing, and scheduling of new Client pilot requests:
  
  
  • Writing up pilot project charters
  
  
  • Documenting and validating operational workflows
  
  
  • Conducting in-field operator training
  
  
  
  


• Reviewing device configuration requirements (e.g., OS versions, user accounts, settings, installed apps, connectivity, etc.), engaging with and asking clarifying questions of staff (Operations Lead, Tools POC, QC, and MIS) and Client Program Managers and Engineers.


• Ensuring that devices are configured to run properly based on the requirements and that data can be collected and successfully passed to backend systems.


• Working with the staff (Operations Lead, Tools POC, QC, and MIS) and Client Engineers to test, troubleshoot, and resolve device and backend data/technical set up issues before pilots begin.
  
  
  
  • Triaging and performing initial debugging, as well as resolving issues directly whenever possible.
  
  
  • Driving resolution of issues by opening and tracking bugs assigned to other or Client staff
  
  
  
  


• Obtaining required devices from inventory and configuring those devices for field operators.

In-Field work will include:

• Conducting trial runs to assure that devices and connections to backend systems are working properly, partnering with staff (Operations Lead, Tools POC, QC, and MIS) to debug and resolve any issues encountered, as well as engaging Client Program Managers and Engineers when necessary.


• Conducting and leading in-field data collection.


• Providing frequent status updates.


• Addressing any technical issues that occur in the field, including extracting device diagnostic logs, opening bugs and escalating to other staff and Client Staff as required.
  
  
  
  • Triaging and performing initial debugging, as well as resolving issues directly whenever possible.
  
  
  • Driving resolution of issues by opening and tracking bugs assigned to other staff or Client staff
  
  
  
  

Post-Operations work will include:

• Documenting and reporting on:
  
  
  • Pilot results
  
  
  • Downtimes for different apps, tool issues, and bugs that impact pilot operations
  
  
  
  


• Verifying that data collected has successfully transferred to backend systems, engaging staff (Operations Lead, Tools POC, QC, and MIS) and Client Program Managers and Engineers as required.


• Following up with staff (Operations Lead, Tools POC, QC, and MIS) and Client Engineers to drive the resolution of open bugs


• Participating in data analysis and extraction as required.


• Proactively identifying areas for program and workflow improvement.

Requirements:

• BA/BS degree, or min. 2-3 years of relevant testing / support experience, is required.


• Must have 1+ years of QA testing or technical support experience of Mobile Apps


• Familiarity with Mobile & web technologies + organizational tools like Google Spreadsheets / Excel (SQL, Javascript, etc skills a plus)


• Strong verbal and written English communication skills with the ability to communicate cross- functionally with local and Global teams/stakeholders


• Strong teamwork skills


• Ability to represent the company in a professional manner


• Comfort with a fast paced environment


• Driver’s license and ability to drive and use other forms of transportation to conduct pilots at various local venues including Client offices, stand alone stores, and shopping malls.
  
  
  
  • Some US-based travel may be required
  
  
  • Ability to pass driver history restrictions
  
  
  
  


• Ability to work on feet for several hours and in indoor/outdoor environments during all types of weather


• Aptitude for learning new technologies


• Excellent verbal and written communication skills


• Strong organizational skills and superior attention to detail


• Strong analytical and problem-solving skills


• Ability to meet deadlines and schedules and be accountable


• Ability to document testing results in a detailed and organized manner


• Ability to create or refine processes and identify opportunities for improvement

Cognizant will only consider applicants for this position whom are legally authorized to work in the United States without requiring company sponsorship now or at any time in the future.

Requirements:

• BA/BS degree, or min. 2-3 years of relevant testing / support experience, is required.


• Must have 1+ years of QA testing or technical support experience of Mobile Apps


• Familiarity with Mobile & web technologies + organizational tools like Google Spreadsheets / Excel (SQL, Javascript, etc skills a plus)


• Strong verbal and written English communication skills with the ability to communicate cross- functionally with local and Global teams/stakeholders


• Strong teamwork skills


• Ability to represent the company in a professional manner


• Comfort with a fast paced environment


• Driver’s license and ability to drive and use other forms of transportation to conduct pilots at various local venues including Client offices, stand alone stores, and shopping malls.
  
  
  
  • Some US-based travel may be required
  
  
  • Ability to pass driver history restrictions
  
  
  
  


• Ability to work on feet for several hours and in indoor/outdoor environments during all types of weather


• Aptitude for learning new technologies


• Excellent verbal and written communication skills


• Strong organizational skills and superior attention to detail


• Strong analytical and problem-solving skills


• Ability to meet deadlines and schedules and be accountable


• Ability to document testing results in a detailed and organized manner


• Ability to create or refine processes and identify opportunities for improvement

Cognizant will only consider applicants for this position whom are legally authorized to work in the United States without requiring company sponsorship now or at any time in the future.

Technical Skills

SNo	Primary Skill	Proficiency Level *	Rqrd./Dsrd.
1	Customer Service	PL1	Required

Domain Skills

SNo	Primary Skill	Proficiency Level *	Rqrd./Dsrd.
1	Online/Digital Marketing	NA	Required

* Proficiency Legends

Proficiency Level	Generic Reference
PL1	The associate has basic awareness and comprehension of the skill and is in the process of acquiring this skill through various channels.
PL2	The associate possesses working knowledge of the skill, and can actively and independently apply this skill in engagements and projects.
PL3	The associate has comprehensive, in-depth and specialized knowledge of the skill. She / he has extensively demonstrated successful application of the skill in engagements or projects.
PL4	The associate can function as a subject matter expert for this skill. The associate is capable of analyzing, evaluating and synthesizing solutions using the skill.

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