Customer Support Representative at Pape' Machinery, Inc in Yakima, Washington

Job Description:

PAPÉ MACHINERY, INC. - AGRICULTURE & TURF DIVISION – YAKIMA, WA

CUSTOMER SUPPORT REPRESENTATIVE: Position will promote the sale of parts and service products and respond to customers’ needs for parts and/or service. Essential duties and responsibilities include but are not limited to the following:

• Maintaining relationships with established customers and building relationships with potential customers.


• Maintaining own knowledge of John Deere products, services and costs of each.


• Quoting repair work costs as required.


• Work with growers to maintain and expand their precision agricultural equipment.


• Stay up to date on new technologies and trends involving precision farming.

Must be self-motivated and have excellent customer relation skills. Communication, both oral and written, must be above average. Prior sales experience a plus. Applicant must be knowledgeable in both parts and service and be able to work without direct supervision.

Why work for Papé:

• Competitive pay based on your skills, training, and experience level


• 
  Outstanding benefits including – 401(k) Retirement Plan with Company Match; Medical, Dental, Vision and Prescription Insurance; Flexible Spending Accounts (Flex Plans); Life Insurance; Short- and Long-Term Disability Insurance; Progressive Vacation Plans; Online and Instructor-Led Training; Tuition Reimbursement for Training Programs


• 
  Advancement – Papé is a dynamic, growth-oriented organization with a focus’ on promoting from within.  


• 
  Stability and reputation — Papé is a family-owned, fourth-generation company with over 130 locations, over 3,600 members and 80 plus years of experience. Papé is known for their stability, their honesty and their integrity.


• 
  Equipment – We have the largest equipment inventory in the West and an unparalleled parts inventory!


• 
  Employee impact – Enjoy an open-door policy where your voice will be heard and your opinions will matter.


• 
  Training – You will be provided with training and mentoring to prepare you for your role and continued learning to grow your skills.

Behaviors

• Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well


• Dedicated: Devoted to a task or purpose with loyalty or integrity

Motivations

• Self-Starter: Inspired to perform without outside help

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

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