Quality Review and Audit Associate Representative at Cigna in Burlington, New Jersey

Job Description:

Job Description

POSITION SUMMARY

Quality Assurance Inspector is primarily responsible for technician training and auditing. Some schedule flexibility is required.

The Quality Assurance Inspector is also responsible for quality monitoring within Fulfillment Pharmacy operations. , which will include opening and inspecting packages for accurate paperwork, and product, as well as counting pills to ensure accuracy of HVF. In addition the Inspector will be responsible for validating the accuracy of Kirby Counting tools by conducting tests on each tool to validate accuracy of counts. Additional inspections will be required as needed as new automation is launched, or as new clients implement with in ESI to ensure accuracy and quality of product dispensed from our fulfillment pharmacies. Information will be entered into a database for trending and service improvement initiatives managed by the QM&AR teams.

ESSENTIAL FUNCTIONS

The Quality Review and Audit Associate will be responsible for the training of new hire technicians.

QA Associate will be responsible for maintaining training documentation and training matrix.

QA Associate will be responsible for on the job training of technicians in all value streams.

QA Associate will be responsible for new hire orientation.

QA Associate will be expected to inspect packages post ship to ensure accurate paperwork and product to ensure compliance to Client and ESI requirements.
Reporting results to Pharmacy Operations and the Quality Manager.
Conduct an inspection of each Kirby Lester counting tool to ensure each tool is counting properly on a quarterly basis, Clean machines as necessary to ensure accurate operation.
Notify Operations Management when an issue is identified.
QA Inspector will be responsible for ensuring adherence to client contracting as it relates to performing internal auditing and quality improvement by ensuring that the proper number of inspections get completed each quarter on time as required.
QA Inspector will be responsible for inspections of product from the Unit of Use machinery, post ship by opening and inspecting the packages to accuracy of product and paperwork.

QUALIFICATIONS
High School Diploma or GED required
0-1 years of experience

Excellent communication skills

Dynamic personality

Knowledge of technician job descriptions and responsibilities
Knowledge of PBM industry and pharmacy operations preferred
Detail oriented with excellent organizational skills. Ability to work and finish within dead line requirements
Flexibility to adapt in a changing environment
Ability to work individually and within a team dynamic
May be required to work a weekend or alternate shift

About Cigna

Cigna Corporation (NYSE: CI) is a global health service company dedicated to improving the health, well-being and peace of mind of those we serve. We offer an integrated suite of health services through Cigna, Express Scripts, and our affiliates including medical, dental, behavioral health, pharmacy, vision, supplemental benefits, and other related products. Together, with our 74,000 employees worldwide, we aspire to transform health services, making them more affordable and accessible to millions. Through our unmatched expertise, bold action, fresh ideas and an unwavering commitment to patient-centered care, we are a force of health services innovation.

When you work with Cigna, you'll enjoy meaningful career experiences that enrich people's lives while working together to make the world a healthier place. What difference will you make? To see our culture in action, search #TeamCigna on Instagram.

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you require reasonable accommodation in completing the online application process, please email: SeeYourself@cigna.com for support. Do not email SeeYourself@cigna.com for an update on your application or to provide your resume as you will not receive a response.