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EAP Counselor at Keystone Peer Review Organization, Inc. in Elkridge, Maryland

Posted in Nonprofit - Social Services 30+ days ago.

Type: Full-Time

Job Description:

KEPRO is a rapidly growing national quality improvement and care management organization. We work to ensure that over 20 million people receive the right care, at the right time, in the right setting. KEPRO is seeking resumes for a highly experienced professional.

EAP Counselor

Summary Description 

Performs in-depth telephonic assessments and consultations; provides short-term problem resolution; referral and follow up for members covered by Kepro’s Telephonic Behavioral Health Support Program. 


  • Performs routine and urgent clinical risk assessments.

  • Conduct expert consultation, short-term problem resolution, referral and follow up for all members seeking services.  

  • Must be able to assess a wide array of workplace issues and develop appropriate action plan. 

  • Must be knowledgeable of various behavioral health conditions and appropriate resource recommendations in response to these mental health concerns. 

The list of accountabilities is not intended to be all-inclusive and may be expanded to include other duties that management may deem necessary from time to time. 


  • Master’s Degree in Social Work, Counseling, Psychology or related field required.

Knowledge, Skills, Abilities 

  • Must demonstrate knowledge of behavioral health risk factors and be able to assess potential risk of harm issues. 

  • Must have the clinical expertise to perform a thorough risk assessment and develop an action plan that meets clients immediate and short term needs.  

  • Advanced knowledge in chemical dependency, indicators of risk associated with withdrawal, and appropriate treatment modalities ·

  • Must have knowledge of confidentiality laws and their exceptions. Must have a conceptual understanding of the dual client.

  • Ability to multi-task in a fast-paced environment.

  • Ability to remain calm in a crisis.

  • Strong customer service skills.

  • Excellent written and verbal communication skills.

  • Ability to problem-solve, exercise judgment, and make critical decision.

  • Strong organizational skills.

  • Strong interpersonal skills in an environment that requires a team effort.

  • Creativity and ability to “think outside the box.”

  • Self-starter with drive and desire to learn.

  • To be flexible and adapt to change.

  • Ability to work independently but know when to seek supervision if needed.


  • Minimum 3-5 years employment in the mental health field where the assessment of mental illness and substance abuse was a key function.

  • Some call center experience is highly preferred.

Mental and Physical Requirements               

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations will be made as required by law in an attempt to enable an individual with a disability to perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to sit for prolonged periods of time; key and/or control objects; interact extensively with internal and external customers; occasionally lift and/or move objects weighing up to 10 pounds; and occasionally travel within the state.

KEPRO offers challenging careers, excellent benefits and opportunities for advancement.  For consideration, please submit resume and cover letter with salary requirements. Only those candidates identified for an interview will be contacted. No Phone Calls Please.  Visit our website at for more information on the KEPRO Family of Companies.   

EOE AA M/F/Vet/Disability

KEPRO is an Equal Opportunity Employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

See job description