Loan Officer/Loan Advisor Processor at Credit Human Federal Credit Union in Federal Way, Washington

Job Description:

We are seeking a Loan Officer/Loan Advisor for the MH Lending - West Division.

Chartered in 1935, Credit Human is a $3.2 billion credit union serving 250,000 members in 43 states across the U.S. We are seeking a Loan Officer/Loan Advisor for the Manufactured Housing Indirect Lending - Western Region Sales and Marketing department. This role is a critical link between our customers, referring partners and Credit Human. The West Region of Credit Human’s Manufactured Housing Division is looking for an individual that excels in creating excellent customer experiences with the end goal of providing a positive home loan experience. In addition to building strong relationships, you will work closely with our customers to match them with the best available loan program.
 
This role is part of our sales and marketing team, and works in a collaborative environment to improve and create products, programs and processes. If you are passionate about guiding customers through the home loan process, promoting a collaborative work environment and have desire to work in a values-driven organization, you should apply right away!

The Loan Officer/Loan Advisor role is an individual contributor position in the sales and marketing department that works collaboratively with the underwriting, loan processing and funding departments.

Highlights:

• Successfully work with customers to facilitate a positive loan experience for the potential member and our referring business partners.


• Work to reduce unnecessary delays in the application to funding cycle.


• Effectively communicate the features, benefits and potential risks of loan programs the customer qualifies for.


• Independently manage a pipeline of quality loans meeting national and state compliance requirements.


• Manage their pipeline to ensure production and relational goals are achieved.


• Work closely with referring partners throughout the 10 western states our regional office serves and enjoys both sales and marketing support.


• Manage, maintain and deepen the extensive contact with both customers as well as referral partners.


• Monitor product effectiveness through developing effective channels of communication which delivers feedback trends to the Region Sales and Marketing Manager.

Experience:

   Required

• 1 year of experience as a loan officer and/or processor in the financial services field

   Preferred

• 3 years of experience in sales, financial services and/or indirect lending


• Working knowledge of Salesforce software


• Manufactured housing finance experience

Education:

   Required

• High school diploma or equivalent

   Preferred

• Bachelor's degree or higher

Licenses & Certifications:

   Required

• Requires eligibility to be registered as a Mortgage Loan Originator (MLO) with the National Mortgage Licensing System (NMLS) and Registry.


• Possess a valid driver’s license (in the state of position) and a good driving record.

   Preferred

• NMLS registered.

Skills & Knowledge:

   Required

• Must be able to work with all departments in a strongly cooperative and team building relationship; intermediate level of collaboration skills


• Strong verbal/written communication skills


• Ability to manage multiple priorities


• Ability to multi-task; intermediate level


• Ability to work with minimal supervision


• Sound judgment and strong decision-making skills


• Advanced level of consultative sales skills with proven results


• Microsoft Suite computer skills to include:
  
  
  
  • Excel; intermediate level 
  
  
  • Outlook; intermediate level
  
  
  • Word; intermediate level
  
  
  
  


• Customer service focused; advanced level


• Agile learner; intermediate level


• Independently motivated


• Working knowledge of Salesforce software preferred

Schedule: Monday-Friday, 8:00am-5:00pm

Travel Requirements: Ability to travel periodically required

Level of Work: 2B

Credit Human provides employees with many benefits from insurance coverage to college tuition reimbursement.

To get to know Credit Human and learn more about our benefits, visit our careers page at www.credithuman.com/careers.

 

Credit Human conducts employment background checks that may be used for decisions related to employment with Credit Human. Standard background checks performed on final candidates include NCUA Administrative and Prohibited Orders, ChexSystems, past employment verification, criminal history check on convictions and outstanding arrest warrants within the past seven years. Degree verifications are conducted if listed on the employment application. Additional background checks relevant to the role may include a motor vehicle registration check, credit check, and/or fingerprint card. Applicants must be currently authorized to work in the United States on a full-time basis.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

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