CAT Scale Help Desk Support Technician at IOWA 80 GROUP, INC in Walcott, Iowa

Job Description:

Your future is calling!
CAT Scale Company provides the professional truck driver a reliable, accurate, and certified weight through the cooperative relationship with our truckstop partners. We will guarantee the highest quality at a fair price.
We are totally committed to strengthening our number one position in the industry through:

Exceptional customer care to enhance our outstanding image and reputation with the professional driver
Superior quality of personnel and equipment
Selection of the highest quality of locations that stress quality of service and commitment to the customer.

CAT Scale Company is growing in leaps and bounds and is looking to add a Full Time Help Desk Support Technician to the team! Customer care is our top priority. This is an outstanding opportunity for an individual who is looking to grow with a stable, family owned company that offers a variety of responsibilities.
This position will be full time, onsite located at CAT Scale's headquarters, in Walcott, Iowa- home of the World's Largest Truckstop!
Hours available: Friday through Monday 2:00PM-10:00PM
Responsibilities:

Provide outstanding customer service 100% of the time
Answer inbound phone calls from customers
Troubleshoot questions from customers throughout the United States and Canada
Assigned special projects
Perform outbound phone calls to various locations where CAT Scales are located throughout the United States and Canada
Familiarize oneself with the Weigh My Truck app
Communicate with various departments within CAT Scale Company

Qualifications:

Positive attitude is a must!
Work under limited supervision
Must be a self-starter
Great communication skills over the phone and in person
Proficient computer and keyboarding skills
Ability to navigate a smart phone is a plus!
Bilingual is a highly preferred skill for the position!
Experience with dual monitors is a plus!

Benefits:

Paid weekly!
Medical Insurance
Dental Insurance
Life Insurance
Gain financial security with a 401K plan that offers a 50% company contribution
Employee discount on FUEL!
Employee discount on general merchandise
Employee discount on meals!
Paid Vacation
Healthcare Flex Spending Account
Dependent Care Flex Spending Account
Monthly Safety Bonus
Connecting your hard work with the company's profits by receiving an ANNUAL BONUS!
Community Involvement Events!
Educational Assistance up to $1500 a year!
Earn fast cash for referring family and friends to work at CAT Scale Company!

Drug test, background check and physical required upon hire.