Mortgage Intake Specialist at HomeTrust Bank in Asheville, North Carolina

Job Description:

HomeTrust Bank is GROWING!

We have employees throughout North Carolina, South Carolina, Tennessee, and Virginia. HomeTrust Bank ranks among the top 400 U.S. Banks with $3.7 billion in assets as of June 30, 2020 and is the 2nd largest community bank headquartered in North Carolina.  Apply today to take your first steps towards joining this talented population of employees within a growing organization.

Role Summary

Responsible for conducting a quality check of each loan files credit documentation and the ordering of supplementary third-party verifications.  Upon procurement of the necessary credit documentation and posting of Appraisal and Credit Report fees, this position will assign a Loan Processor to the loan and will then send the loan file to Underwriting for credit review.  Responsible for managing time sensitive material and meeting deadlines. 

Key Responsibilities / Essential Functions

• Responsible for tracking their pipeline and turning files within 24 hours.


• Reviews the mortgage application and credit documentation received from the Loan Officer.


• Splits out documents into appropriate document holders within the loan file.


• Confirms loan disclosures are compliant with policy.


• Orders property appraisals.


• Orders title work from the Settlement Agent.


• Requests services and verifications of credit documentation.


• Orders Flood Certification and issues a Flood Hazard Notice when applicable.


• Verifies HMDA data on the 1003.


• Utilizes the VA Portal to procure a Certificate of Eligibility on VA loans.


• Reports missing or incomplete documentation to the Loan Officer for corrections.


• Issues a Notice of Incompleteness when applicable.


• Updates File Contacts.


• Processes Appraisal and Credit Report fee collections.


• Assigns a Loan Processor to the loan file.


• Submits the loan file and credit documentation to Underwriting for review.


• Submits Adverse loan files to Underwriting for review.

• Manages pipelines to assure timely execution of duties.

Your Experience

• Demonstrates the ability to analyze situations and make sound decisions with minimal supervision.


• Strong problem-solving skills.


• Demonstrates ability to prioritize tasks and manage time wisely.


• Customer service driven with focus on responsiveness to client issues and concerns.


• Excellent attention to detail.


• Solid oral and written communication skills, with ability to interact effectively with all customers, both internal and external. 


• Excellent organizational and time management skills.


• Familiarity with all federal and state banking regulations, including, but not limited to the Bank Secrecy Act and the USA Patriot Act.


• Familiarity with all federal and state banking regulations pertaining to lending and consumer compliance, including fair lending laws.High school diploma or equivalent.


• Proficient in Excel, Word, Outlook, with the ability to learn other mortgage-related software programs.


• High school diploma or equivalent


• Demonstrated communication, telephone and organizational skills.


• Knowledge of mortgage programs a plus.

Personal traits

• Presents a professional, business-like manner and appearance.


• Approaches responsibilities with enthusiasm for delivering excellent customer service, displaying energy and drive for accurate task completion, and an overall ambition for success.


• Ability to carry out detailed instructions and to resolve loan and or customer related problems satisfactorily.


• Takes personal accountability and responsibility when errors occur and learns from mistakes.


• Focus/desire to serve customer needs and provide excellent customer service.


• Technically savvy, detail and task oriented.


• Communicate with fellow employees in a manner that shows sensitivity, tact and professionalism

Work Environment, Physical Requirements

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job.  HomeTrust Bank promotes an equal employment opportunity workplace which includes reasonable accommodation of qualified applicants and employees.

• This job operates in a professional office environment and routinely uses standard office equipment such as computers, phones, photocopiers, and fax machines.


• While performing the duties of this job, the employee is regularly required to talk or hear.


• Physical activity requiring reaching, sifting, lifting, finger dexterity, grasping, feeling, repetitive motions, talking and hearing are required.

DISCLAIMER:  HomeTrust Bank is an evolving company.  As such this job description is not necessarily an exhaustive list of all responsibilities, duties, skills, efforts, requirements or working conditions associated with the job.  While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed as assigned.

HomeTrust Bank is an equal opportunity employer.  We are committed to providing equal employment opportunities for all employees without regard to sex, race, color, religion, national origin, age, disability, sexual orientation, genetic information, or veteran status.

See Job Description.