Patient Access Representative Hospital - The American Center at University of Wisconsin Hospitals and Clinics Authority in Madison, Wisconsin

Job Description:

 Bring your customer service expertise to the #1 hospital in Wisconsin!

We are seeking a Patient Access Representative - Hospital to:

• Enter and verify demographic and insurance information, identify and collect patient financial obligations, and registers or admits the patient.


• Promote a positive patient and family experience, exhibit empathy, engage in compassionate collections, and demonstrate strong communication skills.

Education:

Minimum - High School Diploma or Equivalent.

Preferred - Associate Degree in Business, Finance. Health Information Management or related field

Work Experience:

Minimum - One (1) year of experience in a customer service related field.

Preferred - One (1) year of experience in a healthcare, call center, business, financial or insurance related field.

Required Skills, Knowledge, and Abilities:

• Ability to work in a busy, loud, and demanding environment.


• Must independently recognize and evaluate situations for the level of urgency.


• Experience in providing a high level of customer service.


• Excellent written and oral communication skills.


• Maintains effective and cooperative working relationships with co-workers, leaders, clinical staff and the general public.


• Must be detail oriented and accurate.


• Ability to multi-task and prioritize tasks.


• Displays an aptitude and willingness to learn new responsibilities.


• Willingly accepts feedback.


• Flexible and innovative.


• Ability to problem-solve and work independently.


• Displays a professional appearance.


• Experience operating office machines such as personal computers, fax machines, photocopier, and document scanners.


• Familiarity with medical terminology and abbreviations.

Physical Requirements:

Light: Ability to lift up to 20 pounds maximum with frequent lifting and/or carrying of objects weighing up to 10 pounds. 

Our Commitment to Diversity, Equity, and Inclusion

UW Health is committed to being a diverse, equitable, inclusive and ant-racist workplace and is an Equal Employment Opportunity, Affirmative Action employer. Our integrity shines through in patient care interactions and our daily work practices as we work to embrace the knowledge, unique perspectives and qualities each employee and faculty member brings to work each day.​  Applications from Black, Indigenous and People of Color (BIPOC) individuals, women, and LGBTQ+ and non-binary identities are strongly encouraged. EOE, including disability/vets.

Work Schedule:

This is a part-time, .6 (24 hours per week) that is scheduled to work Monday-Wednesday from 7pm-3am. On-call weekend and holiday coverage required. Some weekends or adjusted schedule based on operational needs of the department.

UW Health at The American Center – on Madison’s east side – is UW Health’s newest hospital and one of the most advanced hospitals and wellness centers in the country. Here, health care is seen as a holistic endeavor where our mission is to not only diagnose and treat you when you’re sick, but also to partner with you in health and wellness.

Learn more about this opening

UW Hospital and Clinics benefits