Technical Support Applications Specialist at Ametek, Inc. in Oak Ridge, Tennessee

Job Description:

Job ID: 18027

Position Description:
SUMMARY
Provide technical support to the existing customer base in support of all current and past product lines. The position will also support sales and require an adequate level of technical expertise in the use of gamma and alpha spectroscopy equipment in counting laboratories, government applications, and other varied institutional applications.

Essential Duties and Responsibilities

• Provide expert guidance on the use and implementation of ORTEC systems, via direct contact in person at customer sites and also by electronic communication and phone support.

• Develop and present training materials to ORTEC based customers via in-person or virtual methods.

• Assist in training programs on the use and application of spectroscopy equipment and software

• Interact with customers, both internal and external, on issues such as a new application of standard ORTEC hardware and software, and specifications/definitions of turn-key systems and non-standard offerings,

• Support ORTEC initiatives in NPP counting rooms, environmental monitoring, medical isotope generation facilities, research institutions, government institutions, and international organizations.

• Interact with the worldwide nuclear sales team and technical support resources, providing technical support to aid in sales efforts and initiatives.
• Manage all incoming email and telephone inquiries and log relevant technical support efforts and support in the CRM system.
• Maintain scheduling, coordination, and execution of customer support requests and orders received for hardware/software installations, technical training, and general maintenance contract support.

SUPERVISORY RESPONSIBILITIES:
None

Position Requirements:
EDUCATION and/or EXPERIENCE:
Bachelor of Science Degree, Minimum 5 years experience in a production counting laboratory environment nuclear power plant chemistry laboratory, medical radioisotope laboratory, environmental laboratory, or a combination of education and similar experience preferred.

LANGUAGE SKILLS:
Ability to read, analyze, and interpret common scientific and technical journals. Ability to respond to common inquiries or complaints from customers and regulatory entities. Ability to write speeches and articles for publication that conform to prescribed style and format. Ability to effectively present information to top management and/or public groups.
TECHNICAL KNOWLEDGE:
The successful job applicant will have:

• Strong attention to detail and inquisitive and exploratory drive
• Demonstrated experience with radiation measurement and detection equipment and techniques including, but not limited to, gamma and alpha spectroscopy, gas proportional and liquid scintillation counters, computer-based data acquisition systems, analog and digital electronics, high purity germanium detectors, silicon charged particle detectors, etc.
• Demonstrated experience interpreting analytical results from radiation measurement and detection equipment
• Demonstrated experience in presentation, written, and oral communication skills
• Demonstrated ability to work in cross-functional teams and possess team leadership skills
• Involvement in technical and standards committees desired
• Field experience in nuclear power, commercial, academic, or government counting laboratory environment required
• Knowledge of governing regulations for environmental adherence, nuclear power plants (NRC and other regulatory bodies) and government-operated nuclear facilities desired
• Experience and skills utilizing Microsoft based desktop and cloud-based applications preferred (Outlook, Word, Excel, Access, PowerPoint, Teams, Yammer, OneDrive)
• Programming experience in VBA, C, C++, C#, Linux, and other API’s is preferred

OTHER REQUIREMENTS:
Travel is required (~25-60%), primarily in the US but the successful candidate must demonstrate the ability to obtain a passport as International travel may also be required.

We are an Equal Opportunity Employer and do not discriminate against
any employee or applicant for employment because of race, color, sex,
age, national origin, religion, sexual orientation, gender identity,
status as a veteran, and basis of disability or any other federal,
state or local protected class.

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