Member Services Associate at HCA Healthcare in SCHAUMBURG, Illinois

Job Description:

Description

SHIFT: No Weekends
SCHEDULE: Full-time

Last year alone, our HCA Healthcare colleagues invested over 156,000 hours volunteering in our communities. As a Member Services Associate with our Advantage Trust team you can be a part of an organization that is devoted to giving back!

We are committed to providing our employees with the support they need. At AdvantageTrust, we offer an array of medical, dental, and vision packages as well as several add-on perks to make your benefits package truly customizable to you and your family needs. Some of our unique benefits we offer include:

• Tuition Reimbursement/Assistance Programs


• Student Loan Repayment


• Paid Personal Leave


• 401k (100% annual match – 3%-9% of pay based on years of service)


• Identity Theft Protection discounts


• Auto, Home, and Life Insurance options


• Adoption Assistance


• Employee Stock Purchase Program (ESPP)

You contribute to our success. Every role has an impact on our patients’ lives and you have the opportunity to make a difference. We are looking for a dedicated Member Services Associate like you to be a part of our team.



As the Member Services Associate, you will be responsible for accurate and timely coordination and management of the application process and rostering process for new members joining AdvantageTrust’s purchasing program.   In this role, you will facilitate data updates across the membership and serve as a customer-service liaison to the AdvantageTrust members and stakeholders.    This is a member-facing and supplier-facing position. 

 

In this role you will:

• Coordinate closely with leadership, legal, shareholders, members and implementation teams to ensure new members have properly completed and fully executed applicable membership participation agreements and other required documentation.


• Assure accuracy of membership structure and hierarchy in the database.


• Update and maintain membership changes within our proprietary database.


• Coordinate with members to obtain and validate DEA information, HIN information, ship-to addresses and communicate it to applicable vendor contacts. 


• Generate and maintain Global Locator Numbers (GLN) for AdvantageTrust members.


• Generate and communicate new member announcements and member eligibility letters to contract vendors.


• Work with contracted suppliers to help ensure they have received and processed documentation to assure access to the HealthTrust portfolio. 


• Work with vendors to help ensure their membership lists reflect accurate HPG member data.


• Research and resolve membership questions from vendors, account managers, members and stakeholders


• Perform numerous ad hoc reporting requests to various HealthTrust and AdvantageTrust associates and members.


• Closely coordinate with HealthTrust rostering team to assure process and data consistency is maintained at all times.

Qualifications

• College Graduate preferred.


• One to three years’ customer service experience preferred. 


• Healthcare group purchasing experience and/or healthcare experience a plus

AdvantageTrust, a division of HealthTrust, is committed to strengthening provider performance and clinical excellence through an aligned membership model and the delivery of total spend management advisory solutions that leverage our operator experience, scale and innovation. With corporate headquarters in Nashville, Tennessee, we serve over 1,600 hospitals and health systems, and more than 43,000 other member locations including ambulatory surgery centers, physician practices, long-term care and alternate care sites.



Our organization operates as a limited partnership with HCA Healthcare as the managing general partner. HCA Healthcare is one of the nation's leading providers of healthcare services, comprising 185 hospitals and approximately 2,000 sites of care, including surgery centers, freestanding ERs, urgent care centers, and physician clinics, in 21 states and the United Kingdom. HealthTrust serves as the shared services supply chain organization for HCA Healthcare.



Be a part of an organization that invests in you. We are actively reviewing applications for our Member Services Associate opening. Highly qualified candidates will be promptly contacted for interviews. Submit your application and help us raise the bar in patient care!



We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Notice

Our Company’s recruiters are here to help unlock the next possibility within your career and we take your candidate experience very seriously. During the recruitment process, no recruiter or employee will request financial or personal information (Social Security Number, credit card or bank information, etc.) from you via email. The recruiters will not email you from a public webmail client like Gmail or Yahoo Mail. If you feel suspicious of a job posting or job-related email, let us know by clicking here.

For questions about your job application or this site please contact HCAhrAnswers at 1-844-422-5627 option 1.

Apply Now