VMO Manager at Cognizant in College Station, Texas

Job Description:

IT Hardware and Software Asset Management, IT infrastructure and IT infrastructure integration

 

An opportunity has become available for an IT Hardware Asset Manager (HAM) / Software Asset Manager (SAM) supporting the IT M&A team and their interaction with various VMOs in North America. The key role and responsibility will be to work with Non-Integrated Businesses, Procurement and other corporate entities to deployment and support asset management processes/programs.

 

Key Responsibility Areas:

 

• Ensuring all hardware and software assets, issues and requests are logged, managed and processed within agreed timeframes via the ITIL platform in use (ServiceNow, Remedy, etc..)

• Assist with asset management of IT equipment, general administration and housekeeping and being mindful of potential security risks as and when staff leave the business.

• Work with Vendor Management Offices as required to insure HAM/SAM tasks are completed.

 

Candidate Specification:

 

• Knowledge & Experience

• 5-7 years customer or internal user experience with HAM/SAM environment

• Experience in working in a busy IT department.

• Working knowledge of ITIL and ITAM programs like ServiceNow, Remedy, etc..

• Personal Attributes

• Exceptional customer service skills, particularly the ability to empathize and follow through tasks to ensure end user satisfaction.

• Excellent organization to ensure that concurrent incidents are dealt with in a timely manner

• Exceptional oral and written communication skills

• Exceptional interpersonal skills, with a focus on listening, and questioning

• Comfortable dealing with people at all levels

• Experience at working both independently and in a team-oriented environment

• Ability to adapt to shifting priorities

• Ability to communicate well internally when escalating tasks and helping the team to understand the business impact and urgency of an incident

• Must be able to learn, understand and apply new technologies

• “Can do” attitude and ability to prioritise tasks whilst also adapting to demands is a must.

• Formal Education & Certification

• Knowledge and experience within ITIL V3 service environments (preferred)

• Working knowledge/experience with ServiceNow, Remedy or another Top Tier ITAM program.

• BS in an IT or Engineering related field (preferred)

 

 

Technical Skills

SNo	Primary Skill	Proficiency Level *	Rqrd./Dsrd.
1	Vmware administration	PL4	Required

 

Domain Skills

SNo	Primary Skill	Proficiency Level *	Rqrd./Dsrd.
1	Data Management	NA	Required

 

* Proficiency Legends

Proficiency Level	Generic Reference
PL1	The associate has basic awareness and comprehension of the skill and is in the process of acquiring this skill through various channels.
PL2	The associate possesses working knowledge of the skill, and can actively and independently apply this skill in engagements and projects.
PL3	The associate has comprehensive, in-depth and specialized knowledge of the skill. She / he has extensively demonstrated successful application of the skill in engagements or projects.
PL4	The associate can function as a subject matter expert for this skill. The associate is capable of analyzing, evaluating and synthesizing solutions using the skill.

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