Cornerstone Configuration User Acceptance Testing (UAT) Director at 828 Newquest LLC in Memphis, Tennessee

Job Description:

Role Details

As an enabler of Enterprise Strategic Priority #3 (Medicare Advantage Growth), the Cornerstone program will drive a competitive administrative cost structure while delivering consistent, compliant operational performance.  This will be accomplished through the implementation of a new operating model – transformation across people, process, and technology.

The User Acceptance Testing (UAT) Lead is responsible for developing and executing testing to ensure results align to expectations.  Responsibility will include the development of test automation, a new functionality to be leveraged within the program and post-program operations to ensure a high quality of system performance.

This individual will work with business, technology, and solution teams to develop and execute a UAT strategy and plan and ensure that all visions on the UAT strategy and plan are aligned. This individual must possess strong understanding of business processes and capabilities, both functional and end-to-end, and prioritize testing of critical business processes and capabilities. This individual will be responsible for directing the work of User Acceptance Testers and providing coaching as needed.

Primary Responsibilities

• Work with the team to plan and execute user acceptance testing (including parallel and ORT)




• Oversee testers’ work throughout test plan development and test execution to ensure that testing is on time and within budget and quality




• Measure and monitor progress and results during each test to ensure that the product is tested and validated on time and within budget, and that it meets or exceeds expectations. Corrective action as needed.




• Ensure the team follows the testing standards, guidelines, and testing methodology as agreed to




• Facilitate continuous improvement, including identification and implementation of test automation




• Perform detailed analysis on potential business solutions and assist with implementation




• Lead problem solving and coordination efforts between various business units based on feedback from UAT

Technical Skill Requirements                    

• Expert-level knowledge of project and change management and associated methodologies, techniques, processes, and approaches (e.g. Project and Portfolio Management Methodology – PPM)




• Knowledge of Agile principles




• Budget, cost and profitability management skills




• Knowledge of resource management tools




• Credibility as a senior-level project leader




• Strategic Thinking: Ability to juggle multiple goals and deadlines in the context of the big picture




• Team Leadership & Development: Ability to mentor, coach and effectively transfer expertise to others




• Facilitation, Negotiation & Problem Resolution Skills: Ability to build a strong network and relationships at executive levels with technology and solutions, customers and vendor groups

Qualifications (i.e., preferred education, experience, attributes)

• Medicare and Medicaid health plan experience preferred




• User test acceptance leadership experience required




• Regression testing and automated user acceptance testing development and implementation experience required




• Deep business experience in Claims, Provider, Billing, Membership, and Fulfillment functions




• Understanding of user stories and acceptance criteria




• Ability to create / review, track and report results of a test plan




• Test case documentation and execution




• Strong communication and collaboration




• Resilience and resourcefulness




• ~ 20-25% of travel may be necessary

Core Competencies

• Influential Leadership




• Enterprise Mindset




• Driving Change




• Managing Vision and Purpose




• Negotiation




• Customer Centric Thinking




• Professional Savvy




• Motivating Others

This position is not eligible to be performed in Colorado.

About Cigna

Cigna Corporation (NYSE: CI) is a global health service company dedicated to improving the health, well-being and peace of mind of those we serve. We offer an integrated suite of health services through Cigna, Express Scripts, and our affiliates including medical, dental, behavioral health, pharmacy, vision, supplemental benefits, and other related products. Together, with our 74,000 employees worldwide, we aspire to transform health services, making them more affordable and accessible to millions. Through our unmatched expertise, bold action, fresh ideas and an unwavering commitment to patient-centered care, we are a force of health services innovation.

When you work with Cigna, you’ll enjoy meaningful career experiences that enrich people’s lives while working together to make the world a healthier place. What difference will you make?  To see our culture in action, search #TeamCigna on Instagram.

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you require reasonable accommodation in completing the online application process, please email: SeeYourself@cigna.com for support. Do not email SeeYourself@cigna.com for an update on your application or to provide your resume as you will not receive a response.