Police Dispatch Supervisor at University of Houston in Houston, Texas

Job Description:

Supervises training, coordination and performance of emergency communications operations, including scheduling of personnel for Police and Security dispatch; supplementing and assisting in a Tele communicator role as required.

EEO/AA

Associates and 5 years experience.

Requires the ability and knowledge for analysis and interpretation of procedures, policies and practices attainable through specific education and/or training programs in a specialty or technical field. Advanced vocational or electronic skills or a basic knowledge of a profession field is required.

An Associate's degree or certification/licensing in a technical specialty program of over 18 months and up to 3 years duration are characteristics of this field.

Requires a minimum of five (5) year of directly job-related experience.

Additional Information/Preferred Qualifications:

Police Dispatch Supervisor

Analyzes data from the crime information system for completeness and accuracy and ensures adherence to local, state, and federal telecommunication regulations; maintains professional rapport with all customers; promotes awareness of liability issues as well as oversees organization of reference materials.

Monitors and updates all active police and security units on system status display, relays emergency and non-emergency calls for Police and Security departments; prioritizes radio traffic; retrieves, verifies, and disseminates information as requested; monitors teletype messages, sending and responding when necessary.

Operates systems to log, enter, and maintain up-to-date records on stolen items, vehicles, missing and wanted individuals, protective orders, etc. into crime information center (TCIC, NCIC, Regional and Harris County) databases; maintains various logs promptly and accurately.

Answers and provides verbal instructions, assistance, and information for all 9-1-1 and non-emergency Police, and Security callers assessing the nature and type of call, and relaying information for dispatch to field personnel according standard operating procedures.

Monitors police and security radio frequencies, PD Panic alarms, BASIS system alarms and intercoms. Dispatches appropriate assistance when needed and prepares telephone and police and security radio recordings to satisfy subpoenas and records requests.

Performs random weekly audits of all telecommunicator calls for adherence to policy, procedures and providing good customer service. Provides mentoring a coaching opportunity.

Assists section supervisor with writing and updating policies and procedures concerning dispatch duties, responsibilities, and protocols.

Organizes, instructs, and directs on-the-job training for new dispatch employees. Ensure CCH's for department applicants are completed, reviewed, and submitted timely to requestors.

Acts as agency TLETS Coordinator, CGIS Coordinator, TCIC Terminal Agency Coordinator.

Performs other job-related duties as assigned.

Minimum Qualifications:

Successful candidate must demonstrate comprehension and mastery of ALL skills and abilities required in the Telecommunicator job description.

Have five (5) years of progressively responsible hands-on PU_TAF_03.2017 experience as a call taker/dispatcher in a Police Department Dispatch Center to include at least three (3) years progressively supervisory experience.

Education/Training: Associated Degree; Applicant will be subject to a criminal and credit background investigation.

Requires technical certification or licensing directly related to the job. Basic or Intermediate Telecommunicator Certification through TCOLE preferred or must be able to obtain a Basic Telecommunicator Certification through TCOLE within a year from hire. Texas Law Enforcement Telecommunications Systems (TLETS) TCIC/NCIC, and Communications Training Officer Certifications preferred or must be able to obtain within a year from hire.

Must pass a pre-employment drug screening. Must demonstrate excellent interpersonal, written communication, leadership, and decision-making/problem solving skills in assessment testing.

All applicants must pass department required testing, oral interview board, and drug/physical screening.

Veterans are encouraged to apply.

* This position is an essential position for the Department and Public Safety and the University of Houston Police Department. Essential position you will be required to perform the work needed if directed by management even when the office or school is closed and may be required to report to work.

Note: Applicants attach 3 professional references with your submission.