Salesforce Support Administrator at Online Interpreters in Los Angeles, California

Job Description:

Exciting career opportunities in the language access industry are waiting for you at LanguageLine Solutions. Whether you work in the corporate office, in one of our satellite offices, at our Interpreting Call Centers, or work from home, you can help make a difference in someone's life every second of every day.

Job Description

Job Description

The Salesforce Administrator supports basic functions of Salesforce. This role will also work with internal stakeholders map out requirements scope roadmap projects for review. They will be responsible for the execution of day-to-day configuration, maintenance as well as continuously improving the platform to enable our growth. They will work closely with the Sales Operations team and Marketing to ensure core processes and systems are well defined, precisely measured, and function effectively and with scale.

Specifically, this role will be expected to have a broad understanding of Salesforce automation capabilities, change management, user management, data models, Marketing and Sales Cloud. We are looking for someone who is experienced in Salesforce, an independent operator committed to continuous improvement, is a very analytical and a creative problem solver with a relentless focus on getting things done.

Preferred Primary Location: West Coast Region

Essential Duties and Responsibilities

Daily Scope:

• 
  
  Serve as the second system administrator for the Salesforce environment with 300+ users
  
  


• 
  
  Support basic administrative functions including user account maintenance, company reports and dashboards, workflows and other routine tasks
  
  


• 
  
  Complete regular internal system audits and prepare for upgrades and new releases
  
  


• 
  
  Manage integrations with our Salesforce instances
  
  


• 
  
  Coordinate the evaluation, scope, and completion of new development requests
  
  


• 
  
  Work with Sales Support teams to assist with administrative, development, and change management activities
  
  


• 
  
  Assist in training of new users, and grow the Salesforce skill set across the organization
  
  

Skills and Experience

• 
  
  2+ years of experience in a Salesforce Administrator role
  
  


• 
  
  Proven ability to implement new processes and facilitate user adoption.
  
  


• 
  
  Strong understanding of the Lightning platform, field data types, and object relationships
  
  


• 
  
  Comfortable creating custom objects, custom fields, formula fields, validation rules, custom list views and other content of intermediate complexity
  
  


• 
  
  Demonstrated ability to meet deadlines, handle and prioritize simultaneous requests, and manage laterally and upwards
  
  


• 
  
  Affinity for a hyper-growth people business
  
  


• 
  
  Strong data management abilities with a solid understanding of de-duping, bulk data updating, loading and exporting and the best tools to use such as Data Loader, Data Import Wizard, Data Export Wizard, and Workbench
  
  


• 
  
  A demonstrated ability to understand and articulate complex Salesforce concepts
  
  


• 
  
  Creative and analytical thinker with strong problem-solving skills, and a bias for action
  
  


• 
  
  Must demonstrate exceptional verbal and written communication skills
  
  


• 
  
  Ability to assess and implement the impact of new requirements on Salesforce and all upstream and downstream applications, systems and processes
  
  


• 
  
  Commitment to continuous improvement and learning - such as Trailheads and Six Sigma related programs
  
  


• 
  
  Requirement: Perform Salesforce Sandbox skills assessment and review
  
  

Preferred Qualifications

• 
  
  Advanced Administrator
  
  


• 
  
  Certified Salesforce Administrator a bonus
  
  


• 
  
  Sales Cloud, Marketing Cloud, or other certifications a bonus
  
  

If you are an individual with a disability and require reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact the Corporate Recruiting Team at CorporateRecruiting@languageline.com .

Equal Opportunity Employer. All qualified applicants will receive consideration for employment and will not be discriminated against based on race. color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, pregnancy, genetic information or any other consideration prohibited by law or contract.

VEVRAA Federal Contractor requesting appropriate employment service delivery systems, such as state workforce agencies and local employment delivery systems, to provide priority referrals of protected veterans.

PAY TRANSPARENCY NONDISCRIMINATION PROVISION
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-I.35(c)