Job Description:

Description

 

About Us:

S.A. Comunale has been a local industry leader for end-to-end mechanical, fire protection and HVAC services for nearly 100 years.

We offer our clients significant financial strength, unmatched bonding capability, an award-winning safety program, and large-scale purchasing power.

With 12 locations and over 950 employees, including 600 skilled tradesmen throughout Ohio, Pennsylvania, New Jersey, Maryland, and West Virginia, S.A. Comunale can work in virtually every market sector and facility type.

Job Title: Customer Billing Specialist

The primary function of this role is to manage the billings as it relates to inspection and service of the fire protection systems.  The Company goal is to continuously grow the revenues of the National Accounts department while maintaining profits, satisfying customers’ requirements, and staying compliant with required guidelines.  This position requires a close working relationship with the National Accounts Representative and the Customer Relations Manager.

This job requires a high energy level with a focus towards customer service and support, quality work performance, and administration. 

 Essential Duties / Responsibilities:

Include the following. Other duties may be assigned.

• Follow up related to completed inspection and/or service.


• Receiving paperwork and preparing customer billings.


• Follow up related to required paperwork from vendor/contractors to ensure customer billings are completed.


• Resolving issues related to payments by clients such as rejection or deduction analysis.


• Communicating with clients, or others to coordinate revisions or adjustments for billings/resubmission.


• Fielding questions from clients, account managers and Billing Department, and others.


• Meeting all requirements relative to client billings including specific customer guidelines, procedures, and deadlines.


• Inspection report audit and service follow up coordination.


• Preparing special documents as required by clients or managers.

Qualifications:

To perform this job successfully, the individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 Education / Work Experience:

• High School Diploma or GED is required.


• 2+ years experience in an administrative/customer service environment is required.


• Prior construction experience is a plus.


• Strong administrative, customer service skills and the ability and willingness to learn new systems and processes is required.

 Computer Skills:

• Computer Skills:  Significant experience with Microsoft Office applications (e.g., Word, Excel, PowerPoint).

 

We offer our employees a competitive salary and comprehensive benefits package and are always looking for individuals with the talent and skills required to contribute to our continued growth and success. Equal Opportunity Employer/Veterans/Disabled.

Qualifications

EducationTechnical/other training (preferred)
High School (required)
ExperiencePrior construction experience. (preferred)
2 years: Experience in an administrative / customer service environment. (required)



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