Job Description:

IT / Desk Support

Job Locations

US-NJ-Wharton

Overview

About LMI

LMI is a consulting firm dedicated to advancing the management of government. Our clients value our specialized services in logistics, management advisory services, advanced analytics, and digital services supporting the defense, national security and health markets. We believe government can make a difference, and we seek talented, hardworking people who share that conviction. We offer competitive salary, a merit-based bonus structure, a generous retirement plan, an unlimited leave policy, a focus on continued development including a robust educational reimbursement program, flexible work schedules, and programs to support work-life balance.

Overview

The IT / Desk Support resource will work on a large project team supporting the Army Shared Services Center (Army SSC) organization located at Picatinny Arsenal, NJ. The Army SSC provides capability support services to all Army Enterprise Resource Planning (ERP) logistics and financial systems. Capability support includes system sustainment, sustainment modernization, and enhancement activities such as system design, development, testing, and deployment. Specific tasks include functional analysis, help desk, cybersecurity, quality assurance, configuration management, database administration, portal and support tool management, SAP BASIS support, technical services, interface/middleware maintenance, and system monitoring.

Responsibilities

Responsibilities

The IT / Desk Support conducts hardware analysis and specification related to software applications and systems. Applies knowledge of terminology, usage, and operating characteristics of hardware components for configuration and installation activities. Provides expertise in hardware to optimize load, execute, store, and retrieval of application programs/files.

Qualifications

Required Qualifications

Security+ certification
• Ability to support desktop, phone, printers, fax and other IT equipment and applications


• Strong customer service skills and personality as this is a “help desk” type role where the individual will be troubleshooting IT issues.


• Strong background with Microsoft Windows, Microsoft Office (to include Word, Excel, Power Point and Visio).


• Previous experience with configuration of network printers, scanners and drives.


• Past IT support of some kind in an organized environment.


• Ability to take direction and implement policy from the over-arching IT Network support Team


• Ability to work under pressure with over 200 users needing assistance.


• 3-5 years relevant experience in a user support environment


• Current, active Secret clearance preferred, eligibility to acquire and maintain a security clearance required.

LMI is an Equal Opportunity Employer. LMI is committed to the fair treatment of all and to our policy of providing applicants and employees with equal employment opportunities. LMI recruits, hires, trains, and promotes people without regard to race, color, religion, sex (including pregnancy), sexual orientation, gender identity, age, national origin, disability, veteran status, or any other factors protected by applicable law.


Need help finding the right job?

We can recommend jobs specifically for you!

Click here to get started.