Customer Loyalty Specialist at Henry Schein in American Fork, Utah

Job Description:

Description

Henry Schein One delivers connected dental software and services, combined with expert business coaching, to help practices improve every aspect of practice management and grow profits. Our platform for integrated applications lets dental technology connect, share data and automate more tasks, creating a new digital workflow that helps teams work smarter and more efficiently. Our advanced integration improves each stage of the patient experience - from first contact and scheduling, to delivery of treatment and recurring care. Henry Schein One unifies market-leading software, web tools, support, and patient services into the one platform that is a standard for connecting all practice dental technology.

JOB OVERVIEW:

This position is responsible for the overall health and adoption increase of Usage Based Products. Assist and coordinate onboarding of accounts, proactively reach out to improve health based on business triggers, conduct follow up actions and facilitate full adoption and usage of subscriptions.

KEY RESPONSIBILITIES:

• Onboard new customers by managing account creation, coordinating software installs, training the customer on the product, ensure product adoption/usage, and provide ongoing support as their primary point of contact


• Monitor personal case queue to ensure timely implementation and adoption of subscriptions


• Proactively engage customers to prevent attrition and ensure customer satisfaction with product and services


• Handle escalated customers with a high level of professionalism and tact


• Work with at risk accounts to conduct a business review, develop resolution plans, and align internal resources to resolution


• Maintain a thorough understanding of, and be prepared to report on, all assigned customers in terms of opportunities, current issues, and likelihood of retention and adoption


• Regularly share best practices with the rest of the Customer Loyalty Team

Qualifications

MINIMUM WORK EXPERIENCE:

Typically 1 to 2 years of related professional experience.

PREFERRED EDUCATION:

Typically a Bachelor's Degree or global equivalent in related discipline.

GENERAL SKILLS & COMPETENCIES:

• Basic understanding of industry practices


• General proficiency with tools, systems, and procedures


• Basic planning/organizational skills and techniques


• Good decision making, analysis and problem solving skills


• Good verbal and written communication skills


• Basic presentation and public speaking skills


• Basic interpersonal skills


• Developing professional credibility

SPECIFIC KNOWLEDGE & SKILLS:

• Consultative approach to customer success


• Deep customer empathy


• Customer experience champion


• Ability to have difficult conversation with customers


• Understanding of competitive landscape

FULL-TIME BENEFITS AVAILABLE:

• Earn generous PTO (Paid Time Off)


• Seven Company Paid holidays


• Competitive Medical, Dental, and Vision benefits


• 401K with competitive company match


• Flexible Spending Account (FSA)


• Life Insurance, Short and Long Term Disability, AD&D

Henry Schein, Inc. is an Equal Employment Opportunity Employer and does not discriminate against applicants or employees on the basis of race, color, religion, creed, national origin, ancestry, disability that can be reasonably accommodated without undue hardship, sex, sexual orientation, gender identity, age, citizenship, marital or veteran status, or any other legally protected status.

For more information about career opportunities at Henry Schein, please visit our website at: www.henryschein.com/careers.

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CC: 010099990000.2815.0767

Primary Location

:USA-UT-American Fork Apply Now