Sr Customer Success Manager at Henry Schein in American Fork, Utah

Job Description:

Description

Henry Schein One delivers connected dental software and services, combined with expert business coaching, to help practices improve every aspect of practice management and grow profits. Our platform for integrated applications lets dental technology connect, share data and automate more tasks, creating a new digital workflow that helps teams work smarter and more efficiently. Our advanced integration improves each stage of the patient experience - from first contact and scheduling, to delivery of treatment and recurring care. Henry Schein One unifies market-leading software, web tools, support, and patient services into the one platform that is a standard for connecting all practice dental technology.

JOB OVERVIEW:

This position is responsible for building relationships with large key named accounts. This role works closely with the customer as a trusted advisor and customer advocate to Henry Schein One. The goal is to improve the customers' business health by leveraging and promoting Henry Schein One software solutions and service offerings. This role proactively strengthens the relationship by improving the customers' business processes/workflows, increasing product utilization, and in general increasing the value of Henry Schein One products and services within these key accounts. This role is a key part of theCustomer Success team in the dental Midmarket/Special Markets customer segments.

KEY RESPONSIBILITIES:

• Establish customer relationships with C-level leaders to ensure the customers' and Henry Schein One mutual success


• Take the lead for assigned named accounts in all aspects: Anticipating customer needs and proactively addressing them throughout the customer relationship


• Responsible for the customer's overall business health in relationship to Henry Schein One


• Continual customer consultation by successfully leveraging provided tools, resources, products and make strategic recommendation to help customer be successful


• Facilitate business review meetings, onsite visits, business discoveries, and customer interactions with internal teams & resources


• Predict and forecast risk, renewal, and expansion of the Henry Schein One product foot print


• Collaborate with Sales team and Services team to ensure effective execution of customers' and Henry Schein One strategies


• Meet and exceed quarterly targets or other targets defined by the business


• Other special projects and duties

Qualifications

MINIMUM WORK EXPERIENCE:

Typically 7 to 10 or more years of increasing responsibility in terms of any applicable professional experience.

PREFERRED EDUCATION:

Typically a Bachelor's Degree or global equivalent in related discipline. Master's degree or global equivalent a plus. May hold one or more industry certifications.

GENERAL SKILLS & COMPETENCIES:

• Excellent understanding of industry practices


• Strong proficiency with tools, systems, and procedures


• Strong planning/organizational skills and techniques


• Strong decision making, analysis and problem solving skills with ability to multi-task


• Excellent verbal and written communication skills


• Strong presentation and public speaking skills


• Strong interpersonal skills


• Strong conflict resolution skills and ability to deliver difficult messages


• Ability to build partnerships at all levels within the company, ability to build partnerships externally


• Good negotiating skills


• Resolve complex issues in effective ways


• Project management, consultative skills and ability

SPECIFIC KNOWLEDGE & SKILLS:

• 8+ years dental experience, preferably in the software training/business consulting space


• Deep understanding of the business of dentistry as it relates to Dental Service Organizations industry with its respective opportunities, benefits, and challenges. This could include knowledge on software and technology, and applicable business processes and cycles, among other things


• Experience training or consulting Dentrix Enterprise and/or Dentrix Ascend software solutions a preferred


• Ability to perform a strategic discovery with customers, to uncover their business objectives, articulate the Henry Schein One value proposition around achieving those objectives, and then build a plan to achieve those outcomes


• Deep understanding of a successful customer success business model and products

FULL-TIME BENEFITS AVAILABLE:

• Earn generous PTO (Paid Time Off)


• Seven Company Paid holidays


• Competitive Medical, Dental, and Vision benefits


• 401K with competitive company match


• Flexible Spending Account (FSA)


• Life Insurance, Short and Long Term Disability, AD&D

Henry Schein, Inc. is an Equal Employment Opportunity Employer and does not discriminate against applicants or employees on the basis of race, color, religion, creed, national origin, ancestry, disability that can be reasonably accommodated without undue hardship, sex, sexual orientation, gender identity, age, citizenship, marital or veteran status, or any other legally protected status.

For more information about career opportunities at Henry Schein, please visit our website at: www.henryschein.com/careers.

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CC: 010099990000.2815.0767

Primary Location

:USA-UT-American Fork Apply Now