Job Description:

Night Manager

Highgate Hotels

Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu. Highgate also has an expanding presence in key European markets through properties in London, Paris, Barcelona, Vienna and Prague. Highgate's portfolio of global properties represents an aggregate asset value exceeding $10B and generates over $2B in cumulative revenues. The company provides expert guidance through all stages of the hospitality property cycle, from planning and development through recapitalization or disposition. Highgate also has the creativity and bandwidth to develop bespoke hotel brands and utilizes industry leading proprietary revenue management tools that identify and predict evolving market dynamics to drive out performance and maximize asset value. With an executive team consisting of some of the industry's most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in London, New York, Dallas, and Seattle.

Location

Located in historic Old Town, Southernmost Beach Resort expands over 6 acres on a serene part of the island with Atlantic Ocean front views, gorgeous Key West architecture, and all the amenities you desire in a beach resort. Just a short walk or bike ride from Key West's boutique shops, art galleries, eclectic restaurants, and non-stop nightlife, the resort spans over two city blocks and offers guest rooms that are located within easy reach of both the beach and world-famous Duval Street.

Employment Status

Full-Time

Overview

The Night Manager/Night Audit Manager is responsible for ensuring that all daily reports are generated, daily revenues are balanced, express checkouts are processed efficiently and guests needing assistance during the shift are accommodated. The Night Manager will provide the management team with accurate and reliable information needed to make effective operational decisions.

Responsibilities

Motivate, coach, counsel and discipline all Security personnel according to Highgate Hotel's SOP's.
• Review Activity Reports of all security shifts daily.


• Complete incident reports and ensure that they are written in a clear and concise manner.


• Efficiently relay all information involved in emergency situations to designated management.


• Assist outside agencies with all communication needs.


• Assist in supervising and reviewing investigations.


• Implement procedures to cover emergencies such as fires, bomb threats, weather problems, power outages and evacuation measures.


• Be an active member of the Safety Committee.


• Monitor and assist with procedures for Lost and Found items.


• Ensure that property patrols are regularly conducted, maintaining Security visibility and logging safety and security issues.


• Know Innkeeper's Laws and ensure the hotel's compliance.


• Know and ensure compliance with the Loss Prevention SOP's.


• Assist in training all department personnel in MSDS, HazComm, and Bloodborne Pathogen procedures.


• Maintain the Emergency response Kit.


• Assist the Human Resources Department with conducting quarterly locker room audits.


• Assist in preparing and conducting all Security interviews and follow hiring procedures according to Highgate Hotel's SOP's.


• Develop employee morale and ensure training of Security and night audit personnel.


• Review Security staff's worked hours for payroll compilation and submit to Accounting on a timely basis.


• Prepare employee Schedule according to business forecast, payroll budget guidelines and productivity requirements.


• Maintain Highgate Hotel SOP's regarding Purchase Orders, vouchering of invoices and checkbook accounting.


• Maintain a professional working relationship and promote open lines of communication with managers, employees and other departments.


• Ensure implementation of all Highgate Hotel's policies and house rules. Understand hospitality terms.


• Ensure sign off of all Service Standards by Position for Security staff.


• Carry a radio at all times. Operate radios efficiently and professionally in communicating with hotel staff. Ensure the proper use of radio etiquette within the department.


• Establish and maintain key control system.


• Maintain required pars of all Security office and stationary supplies.


• Perform guest and employee escorts as required.


• Conduct bag and package inspections.


• Conduct daily key audits and follow up on any discrepancies.


• Assist with guest requests and guestroom entries while maintaining proper security and guest privacy.


• Review Security log book and Guest Request log on a daily basis.


• Complete the Security Report as required by Southernmost Beach Resort.


• Maintain an organized and comprehensive filing system with documentation of purchases, vouchering, schedules, forecasts, reports and tracking logs.


• Monitor and ensure the use of the employee entrance.


• Audit, balance and report on all food and beverage outlets' (e.g. restaurants, lounges, banquets, room service) cash and credit operations to include but not limited to checks, over/short figures/tally sheets, deposits, counts, house charges, promotional materials, postings, etc. and reset all registers to ensure accurate, timely information.


• Audit, balance, post and report on the front desk to include but not limited to; room charges, phone calls, zero balance folios, corrections, adjustments, taxes, disputed charges, over/short figures, deposits, etc. to ensure accuracy and verify proper cash handling procedures are followed.


• Audit, balance and prepare, verify and report on Room information to provide rooms management with a picture of how they are performing.


• Prepare and input statistics and income journal sheets for preparation of daily reports.


• Balance and close all bank ticket codes, daily.


• Run night audit final after insuring all revenues are in balance nightly.


• Perform the duties of a Front Desk Clerk including express checkouts.

Qualifications

• Maintain a warm and friendly demeanor at all times.


• Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.


• Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.


• Must be able to multitask and prioritize departmental functions to meet deadlines.


• Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.


• Attend all hotel required meetings and trainings.


• Participate in M.O.D. coverage as required.


• Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.


• Maintain high standards of personal appearance and grooming, which include wearing nametags.


• Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.


• Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.


• Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.


• Must be able to understand and evaluate complex information, data, etc. from various sources to meet appropriate objectives.


• Must be able to maintain confidentiality of information.


• Perform other duties as requested by management.


• Check guests in and out.


• Handle and take reservations.


• Handle guest's special requests and customer complaints during shift.


• Perform all other front desk duties and responsibilities.