Human Resources Generalist at Houston Methodist in Houston, Texas

Job Description:

Work Shift: DAY

Work Week: M - F

This is not a remote position and will sit on-site at the Medical Center hospital location.

JOB SUMMARY

This position exists to provide consultative support for routine workforce issues that impact the overall operational effectiveness of the assigned client groups. The incumbent conducts research on policies, procedures, employment law, and core areas of human resources, and ensures ease of access to HR deliverables for operations clients. Provides routine consultation to employees about individual employment issues. Facilitates education on human resources topics.

PATIENT AGE GROUP SERVED

Does not have direct or indirect patient care responsibilities

SPECIFIC ACCOUNTABILITIES AND ESSENTIAL FUNCTIONS

1. Consults with and advises employees on HR processes to provide customer service to clients on benefits, retirement, compensation and payroll topics.


2. Communicates and works collaboratively regularly with HR specialty groups (i.e., Payroll, Benefits, etc.) to ensure consistency of information.


3. Assist business partners in the decision making process of salary adjustments and salary discrepancies, as well as assist in the job evaluation process.


4. Develops and executes strategies of low to moderate complexity in collaboration with human resources specialists, HR management, and operations leadership to support business objectives.


5. Participates in activities including job development, recruitment, requisition management, curriculum design and delivery, policy interpretation, workforce data analysis, employee relations counseling, and conflict resolution to support the effectiveness of departments within assigned client groups.


6. Participates in client activities to build knowledge of the operational objectives and the culture of assigned workgroups.


7. Provides routine advisement to managers on employee relations issues of low to moderate complexity. Assists management with assessment of performance improvement needs and the development of associated action plans.


8. Conducts investigations under general supervision for employee complaints, disputes, or concerns. Documents all related issues with guidance from HR management, and maintains appropriate records.


9. Conducts data collection activities (i.e. exit conferences), generates and analyze reports under general supervision.


10. Interprets human resources policy and procedures to employees and managers. Makes recommendations to colleagues, human resources specialists, and management on identified opportunities for policy, procedure, and process improvement.


11. Performs other duties as assigned


12. Demonstrates the components of I CARE values statement.


13. Follows all safety rules while on the job. Reports accidents promptly and corrects minor safety hazards. Communicates with peers and management regarding any hazards identified in the workplace

BEHAVIORAL COMPETENCIES

Problem Solving - Identifies and resolves problems in a timely manner; gathers and analyzes information skillfully; develops alternative solutions.

Customer Service - Manages difficult or emotional customer situations; responds promptly to customer needs; meets commitments

Oral Communication- Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; responds well to questions; participates in meetings

Written Communication- Writes clearly and informatively; edits work for spelling and grammar; varies writing style to meet needs; presents numerical data effectively; able to read and interpret written information

Change Management- Develops workable implementation plans; communicates changes effectively

Quality Management- Looks for ways to improve and promote quality; demonstrates accuracy and thoroughness

Business Acumen- Understands business implications of decisions

Cost Consciousness- Works within approved budget; conserves organizational resources

Organizational Support- Follows policies and procedures; completes administrative tasks correctly and on time; supports organization's goals and values

Strategic Thinking- Develops strategies to achieve organizational goals; adapts strategy to changing conditions.

Judgement- Displays willingness to make decisions; exhibits sound and accurate judgement; supports and explains reasoning for decisions; includes appropriate people in decision-making process; makes timely decisions.

Planning/Organizing- Prioritizes and plans work activities; uses time efficiently; organizes or schedules other people and their tasks.

Professionalism- Approaches others in a tactful manner; reacts well under pressure; treats others with respect and consideration regardless of their status or position; accepts responsibility for own actions; follows through on commitments

Quality- Demonstrates accuracy and thoroughness; looks for ways to improve and promote quality

Quantity- Meets productivity standards; completes work in timely manner; strives to increase productivity; works quickly

Safety and Security-Observes safety and security procedures; uses equipment and materials properly.

Adaptability- Adapts to changes in the work environment; manages competing demands; changes approach or method to best fit the situation; able to deal with frequent change, delays, or unexpected events.

Attendance/Punctuality- Is consistently at work and on time

Dependability- Follows instructions, responds to management direction; takes responsibility for own actions; keeps commitments.

Initiative- Seeks increased responsibilities; takes independent action

TECHNICAL COMPETENCIES

• In depth knowledge of hiring and HR planning principles and practices.


• Ability to advise and coach clients in human resources management practices.


• Ability to adapt to changing and conflicting demands and priorities.


• General knowledge of labor relations and job evaluation principles.


• Ability to assist the client in facilitating change within the organization.


• Some knowledge of basic statistical concepts and methods.


• Conducts investigations under general supervision for employee complaints, disputes, or concerns. Documents all related issues and maintains appropriate records.


• Makes routine assessments during interactions with employees and applicants to identify relevant trends and provide input for developing workforce plans.


• Participates in data collection activities (i.e. exit interviews), provides routing updates to relevant parties in human resources, and generates trending reports under general supervision.


• Ability to establish facts and draw conclusions


• Ability to maintain confidential information

• Working knowledge of federal, state, and local laws.


• Proficiently conducts research identifying appropriate content to support and/or explain subject matter

DELIVERABLE AND PERFORMANCE MEASURES

Regulatory and process compliance

Customer Satisfaction Index

ATF Index

Unemployment Claims

EEOC Reporting

EDUCATION REQUIREMENTS

B.S./B.B.A. in business administration or another complimentary field. Applicable experience may be substituted in lieu of a degree.

EXPERIENCE REQUIREMENTS

2-4 Years human resources experience with at least one year of experience directly related to organizational consulting for at least two core functions of human resources.

CERTIFICATES, LICENSES AND REGISTRATIONS REQUIRED

None required for this position. PHR designation is a plus.

SPECIAL KNOWLEDGE, SKILLS AND ABILITIES REQUIRED

Ability to interact, influence, and partner with managers to achieve positive results for the organization. Solid experience with the utilization of MS Office products, including Outlook, Excel, Word, and PowerPoint. Ability to identify and effectively utilize resources to accomplish multiple tasks with high priority. Ability to apply critical thinking skills to identify appropriate resolution for routine and non-routine issues. Bilingual communication (English - Spanish) is a plus.

PHYSICAL REQUIREMENTS

An Activity Checklist (see final page) must be prepared for each job and be attached to the job description. Reasonable accommodation may need to be made to these requirements to enable individuals with disabilities to perform this work.

WORKING ENVIRONMENT

Professional office environment

Computer work, phone

Client facing

Fast paced

Virtual management of the process (remote recruiting)

Houston Methodist is an Equal Opportunity Employer.

Equal employment opportunity is a sound and just concept to which Houston Methodist is firmly bound. Houston Methodist will not engage in discrimination against or harassment of any person employed or seeking employment with Houston Methodist on the basis of race, color, religion, sex, sexual orientation, gender identity,national origin, age, disability, status as a protected veteran or other characteristics protected by law.

VEVRAA Federal Contractor - priority referral Protected Veterans requested.

Since its founding in 1919, Houston Methodist Hospital has earned worldwide recognition. Houston Methodist Hospital is affiliated with the Weill Medical College of Cornell University and New York-Presbyterian Hospital, one of the nation's leading centers for medical education and research. Houston Methodistis consistently ranked in U.S. News & World Report's "Best Hospital" list and was recently named the number one hospital in Texas. FORTUNE magazine has placed Houston Methodist on its annual list of "100 Best Companies To Work For" since 2006. Houston Methodist Hospital directs millions of research dollars into patient care and offers the latest innovations in medical, surgical and diagnostic techniques. With 1,119 licensed beds, 67 operating rooms and over 6,000 employees, Houston Methodist offers complete care for patients from around the world.