Job Description:

Security Clearance required:

Cognosante is on a mission to transform our country's healthcare system. We are a health IT Company who helps public sector organizations do everything from strategic consulting and acquisition support to application development, data integration, data standards, and business process operations. Learn how we are making a difference in people's lives today!

Job Description

The selected candidate will represent Cognosante on all matters relating to daily operation of a multi-channel contact center. He or she will be readily available between 8am and 8pm Monday through Friday, to respond internally and to our Federal customer. Afterhours responses may also be required upon occasion.

Key Responsibilities

• Plan and direct all project level activities




• Be accountable for ensuring goals and objectives of program are accomplished within contract terms and conditions




• Interact with client management personnel




• Manage and implement overall task order requirements




• Oversee implementation of more complex tasks




• Organize, direct, and coordinate the planning of and implementation of all task order support activities




• Interact with high level program officials regarding issues and status of the task order




• Coordinate financial and staffing resources; monitor and analyze performance data and report results to Federal officials




• Coordinate recruitment and training activities to keep staff current on customer programs and performance objectives




• Manage the activities of subcontractors




• Review task order operations and management reports

Required Qualifications

• Must be adept in oral and written communication




• Bachelor's Degree




• Five years' experience managing a multi-channel contact center




• Two years' experience managing programs for government customers

Candidates that do not meet the required qualifications will not be considered.