Senior Project Manager, Technical Assistance at University of Chicago in Chicago, Illinois

Job Description:

Department

BSD MED - Section Administrator: General Internal Medicine - Research Staff - Chin

About the Department

This position will support The Advancing Health Equity: Leading Care, Payment, and Systems Transformation program (Advancing Health Equity). Advancing Health Equity is a national program that includes a learning collaborative and technical assistance activities for seven teams comprised of state Medicaid agencies, Medicaid health plans, and health care provider organizations and systems in the states of Delaware, Illinois, Maine, New Jersey, Pennsylvania, Tennessee, and Washington. The program convened the seven teams to design integrated payment and health care delivery reforms to reduce health and healthcare disparities. The teams also address social determinants of health as part of their efforts and generate best practice and policy recommendations for national dissemination. The Advancing Health Equity program office works in collaboration with its funder, the Robert Wood Johnson Foundation and two partner organizations - the Institute for Medicaid Innovation and the Center for Health Care Strategies. More information about Advancing Health Equity can be found at SolvingDisparities.org

Job Summary

We are a national organization that helps health care providers, Medicaid managed care organizations, and state Medicaid agencies advance health equity for patients and communities by giving them the tools they need to create organizational cultures focused on diversity, inclusion, and equity. The senior program manager: technical assistance will work closely with the Advancing Health Equity team to manage technical assistance aspects of the Advancing Health Equity Program. The program includes a learning collaborative and technical assistance activities directed at state Medicaid agencies, Medicaid managed care plans, and healthcare organizations/systems. The program is designed to discover and disseminate best practices and healthcare policy recommendations for the integration of disparities-focused payment and health care delivery reform interventions into real world activities to reduce health and healthcare disparities. The senior program manager will help to synthesize complex findings from existing and newly discovered knowledge into clear and simple solutions for technical assistance clients and broad dissemination to state Medicaid agencies, payer organizations, healthcare organizations and healthcare policy makers. This includes opportunities to co-author papers submitted for competitive review and to develop training curricula, best practice and lessons-learned summaries, procedure manuals, and additional technical assistance products. Technical assistance will be primarily directed toward teams made up of employees from state Medicaid agencies, payer organizations, and healthcare delivery organizations. It is possible that the program will expand its scope in the future.

Responsibilities

• Coordinate the design and delivery of training and technical assistance curricula, products and tools that draw upon lessons learned from current and previous programming of Advancing Health Equity and program partners, as well as systematic reviews. Examples of delivery methods include webinar-based training, in-person and phone-based technical assistance and direction to state Medicaid agency, payer organization, and healthcare delivery organization team members.


• Work closely with members of both teams and external partners to describe and analyze key details of complex healthcare payment and delivery reform, synthesize data, and identify key lessons and recommendations.


• Create materials that will be used by organizations and individuals seeking to translate and implement lessons for their own settings. Example translation and dissemination materials include training curricula, guides for the creation of cross-sector health-equity intervention work plans, healthcare delivery reform strategy overviews, policy briefs, academic papers, conference presentations, and posters.


• Frequently engage in writing-intensive activities, and work closely with all members of the Advancing Health Equity team and external partners to distill details of healthcare payment and delivery reform interventions into dissemination materials that will be usable by organizations seeking to implement or translate lessons learned and policy recommendations to different and/or larger scale settings.


• Responsible for conducting thorough academic reviews of the scientific published and unpublished literature as assigned for the Advancing Health Equity project.


• In conjunction with program leadership, refine and revise broad research questions into manageable research hypotheses and aims.


• Responsible for creating and implementing qualitative data collection protocols, including creating interview guides, recruiting and tracking participants, conducting interviews or focus groups, and coding/analyzing data.


• Synthesize complex findings, including literature reviews, into clear and simple solutions for technical assistance and health and healthcare policy recommendations.


• Participate as co-author to support academic papers led by other team members, as interested.


• Present research findings at meetings and conferences, as interested.


• Develop and maintain liaisons and effective working relations with groups and individuals, agencies, and the public to encourage cooperative management strategies or to develop information and interpret findings.


• Work independently and within teams on both ongoing and nonrecurring projects, ensuring that the project progresses according to specified goals and time parameters.


• Serve as lead Learning Collaborative Team manager, providing consultation session facilitation for all teams as well as coordination of TA services for all teams.


• Supervise masters level students who work with the initiative for short-term research projects.


• With assistance from administrative support staff and other team members, lead the development and implementation of virtual and in-person conferences.


• Track and respond to external customer/stakeholder inquiries and requests.


• Solves complex problems relating to the administration of projects, including planning new procedures, adapting existing procedures to the needs of the project, and making significant contributions to methodology.


• Guides data collection, evaluation and analysis. Designs and manages databases. Writes reports, articles and manuscripts.


• Performs other related work as needed.

Minimum Qualifications

Education:

Minimum requirements include a college or university degree in related field.

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Work Experience:

Minimum requirements include knowledge and skills developed through 5-7 years of work experience in a related job discipline.

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Certifications:

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Preferred Qualifications

Education:

• Advanced degree.

Experience:

• Four years of relevant experience providing consultation services and technical assistance programming to state Medicaid agencies, Medicaid managed care organizations, and/or healthcare delivery organizations.


• Working knowledge of health care and health outcome disparities and policy issues.


• Experience with or knowledge of health care research and project management.


• Experience with quantitative and qualitative research.


• Experience writing for a Web-based audience.
  
  

Preferred Competencies

• Impeccable problem-solving/analytic skills with an ongoing attention to detail.


• Excellent proven writing and editing skills and ability to synthesize and translate complicated material into clear and simple language.


• Excellent proven verbal communication and presentation skills.


• Superb organizational, time management and prioritization skills and proven experience managing a variety of activities in a timely manner.


• Strong project and people management skills.


• Proven skill in working both independently and in a complex team environment.


• Foundational knowledge of quantitative and qualitative research methods required; intermediate or advanced knowledge.


• Ability to maintain a professional demeanor and to deal effectively with people in potentially stressful, time-sensitive situations and in the face of potentially challenging interactions.


• Experience at negotiating in order to accomplish goals.


• Ability to form positive working relationships with people from varied backgrounds.


• Ability to maintain confidentiality.


• Tolerance for ambiguity.


• Demonstrated computer literacy and computing skills sufficient for effective use of diverse managerial and administrative computer applications, technical writing, word processing and spreadsheets.


• Proven skills in providing consultation and technical assistance to a variety of health care initiatives and organizations.


• Occasional weekend or evening work hours.


• Ability to travel to national meetings and conferences (approximately .05 FTE on average).

Application Documents

• Resume (required)


• Cover Letter (required)

When applying, the document(s) MUSTbe uploaded via the My Experience page, in the section titled Resume/CV of the application.

Job Family

Research

Role Impact

Individual Contributor

FLSA Status

Exempt

Pay Frequency

Monthly

Scheduled Weekly Hours

37.5

Benefits Eligible

Yes

Drug Test Required

No

Health Screen Required

No

Motor Vehicle Record Inquiry Required

No

Posting Statement

The University of Chicago is an Affirmative Action/Equal Opportunity/Disabled/Veterans Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national or ethnic origin, age, status as an individual with a disability, protected veteran status, genetic information, or other protected classes under the law. For additional information please see the University's Notice of Nondiscrimination.

Staff Job seekers in need of a reasonable accommodation to complete the application process should call 773-702-5800 or submit a request via Applicant Inquiry Form.

We seek a diverse pool of applicants who wish to join an academic community that places the highest value on rigorous inquiry and encourages a diversity of perspectives, experiences, groups of individuals, and ideas to inform and stimulate intellectual challenge, engagement, and exchange.

All offers of employment are contingent upon a background check that includes a review of conviction history. A conviction does not automatically preclude University employment. Rather, the University considers conviction information on a case-by-case basis and assesses the nature of the offense, the circumstances surrounding it, the proximity in time of the conviction, and its relevance to the position.

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