Georgia Pacific is seeking for a Consumer Affairs Representative. The primary purpose of this role will be to make sure that our services will be preferred in the marketplace. You will be responsible for delivering a positive consumer experience at every touchpoint, reinforcing why GP and our brands are differentiated by understanding, resolving customer issues/complaints and escalating if needed in timely manner across calls, voicemail, email, ratings and reviews, letters and funneled from social channels
What You Will Do In Your Role
Bulleted List: Enter engaging responsibilities here - not a task list
Provide excellent customer service through active listening and problem solving that inspires customer loyalty
Handle and carefully respond to all customer inquiries through phone, voicemail, email, letter, social, ratings & reviews
Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
Build sustainable relationships of trust through open and interactive communication
Escalate inquires and requests as necessary to the appropriate department or person following outlined guidelines
Document all inquiries, requests, resolutions, and follow-up tasks Ability to apply economic and critical thinking skills on daily basis.
The Experience You Will Bring
High school diploma or general education degree (GED)
2 years of customer service experience
Experience working with inbound and outbound calls
Experience working in a high-volume role
Salary and Benefits Commensurate with Experience. Equal Opportunity Employer. Except where prohibited by state law, all offers of employment are conditioned upon successfully passing a drug test.