CONSUMER AFFAIRS REPRESENTATIVE at Koch Business Solutions, LP in Atlanta, Georgia

Job Description:

Description

Georgia Pacific is seeking for a Consumer Affairs Representative. The primary purpose of this role will be to make sure that our services will be preferred in the marketplace. You will be responsible for delivering a positive consumer experience at every touchpoint, reinforcing why GP and our brands are differentiated by understanding, resolving customer issues/complaints and escalating if needed in timely manner across calls, voicemail, email, ratings and reviews, letters and funneled from social channels

What You Will Do In Your Role

• Bulleted List: Enter engaging responsibilities here - not a task list


• Provide excellent customer service through active listening and problem solving that inspires customer loyalty


• Handle and carefully respond to all customer inquiries through phone, voicemail, email, letter, social, ratings & reviews


• Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution


• Build sustainable relationships of trust through open and interactive communication


• Escalate inquires and requests as necessary to the appropriate department or person following outlined guidelines


• Document all inquiries, requests, resolutions, and follow-up tasks Ability to apply economic and critical thinking skills on daily basis.
  

The Experience You Will Bring

Requirements:

• High school diploma or general education degree (GED)


• 2 years of customer service experience


• Experience working with inbound and outbound calls


• Experience working in a high-volume role