Posted in Management 18 days ago.
Team Manageris avital rolein the PCI organization. The Team Manageris responsible for delivering excellent services to PCI clients; managing, developing, and mentoring associates; simultaneously maintaining the profitability of the business unit. Highly functional teams are at the center of PCI's success strategy and the Team Manager is keyto the success of their team.
The Team Manager reports directly to a Director or Vice President, depending upon the organizational structure for a specific division. This position is an exempt position. Twenty-five to fifty percent travel may be required based on project and client needs.
The expectations of a Team Manager fall under three main categories . These categories are intended to also represent time management priorities as listed below:
Team Managers interface with customers on many different levels. On assigned projects, Team Managers are responsible for all communication, status reporting and interfacing with our customers. Team Managers are expected to genuinely engage with our customers representing PCI culture and carrying out the PCI mission statement.
Each Team Manager will be designated the "Account Manager" for specific customers. Account Managers are expected to be the prime contact for that customer and to build relationships with key customer personnel. Account Managers are also responsible for communicating to PCI management all relevant opportunities, organizational changes, risks, and trends related to their accounts.
Team Managers are also expected to identify and pursue new opportunities for business at existing and potential new customers. The Team Manager is responsible for meeting with customer contacts on a routine basis to deliver maximum support, solicit feedback, deliver proposals, renew POs and keep customers informed of all PCI's service offerings.
The Team Manager is expected to participate in at least one professional organization i.e. ISPE, PDA, NCSL, or ASQ. This allows PCI to carry out our mission of being recognized as an industry leader.
Team Managers are responsible for communicating with and managing associates, providing feedback, conducting timely performance reviews, preparing development plans, approving PTO, approving expense reports, attending to occasional disciplinary matters, and all other functions associated with managing and leading associates. In addition, the Team Manager is expected to organize and facilitate the mentoring process for new hires.
As a representative of PCI management, Team Managers must conduct themselves at all times in accordance with the PCI values.
Team Managers are responsible for managing the risk and profitability of their teams and projects. Team Managers must manage resources, schedules, and associate assignments to maximize labor utilization.
Team Managers are responsible for ensuring that all projects are being properly managed by providing the customer and PCI management with timely status reports and updates. All project risks, issues, delays, scope changes, overruns, and all other pertinent information must be clearly and promptly communicated to PCI management.
Experience & Education Required:
A four-year degree in Engineering, Life Sciences, or other related technical field (or equivalent military training) and six years of instrumentation experience in the pharmaceutical industry or the equivalent combination of the two. Leadership experience in client relations is required.
PCI is proud to serve pharmaceutical, biotechnology, medical device, and clinical research industries nationwide by providing calibration, commissioning and consulting solutions. At PCI, calibrations are performed by highly technical, cGMP/GLP-trained personnel who are knowledgeable in quality guidelines enforced by the FDA, EPA and ISO/IEC 17025:2005. PCI is an FCX Performance Company and a Subsidiary of Applied Industrial Technologies (NYSE: AIT); a leading industrial distributor that offers more than 6.5 million parts to serve the needs of MRO and OEM customers in virtually every industry.
Applied provides engineering, design and systems integration for industrial and fluid power applications, as well as customized mechanical, fabricated rubber and fluid power shop services. Applied also offers storeroom services and inventory management solutions that provide added value to our customers.
We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, ancestry, gender, sexual orientation, age, disability, protected veteran status, marital status, medical condition or any other characteristic protected by law.