Posted in Other 23 days ago.
Under general direction of the Senior Manager, the
scheduler is responsible for the centralized scheduling of the operating suites
including the Surgical Day Care. Notes special equipment, anesthesia, ICU, and
other needs. Reviews OR schedule with Anesthesia daily. Schedules inpatient,
SDCU, bedded outpatient and outpatient procedures admission in the Epic
system. Ensures patient demographics and
financial information is accurate and complete.
Performs general clerical duties to support scheduling functions.
and ensures that patient demographic and financial information is complete and
accurate upon booking to the degree possible.
and ensures accuracy of patient diagnoses and procedures being scheduled,
patient type and expected length of stay.
all information into the OR / Admitting scheduling system.
changes in rules and regulations with users and offices.
operating room times for 70+ ORs from requests made by physicians in all
services, collates requests and prepares centralized schedule to submit 2 days
type of anesthesia needed and coordinates physician time with Anesthesia
scheduling office. Participates in daily meeting to plan for 24 and 48 hour
operating room schedule.
discrepancies in OR requests and Admission requests, contacting appropriate
parties to clear the discrepancy.
with bed management and front desk to book and communicate need for add on
inpatient bed needs in timely and efficient manner.
training or efficiency issues to management in order to improve overall process
improvement and patient/customer satisfaction.
need for ICU bed, medically necessary private room, patient preference private
room, limited access, and confidentiality and notes appropriate in both the OR /
Admitting scheduling system.
responsible to respond to all telephone calls to scheduled and faxed booking
phones, performs light typing, maintains files.
related duties as necessary.
be called on to cross train as a patient interviewer.
Excellent Customer Service Skills
High School diploma required; Bachelor's degree preferred
Healthcare/Business environment (2-3 years experience preferred)
Ability to type 30 wpm
Strong communication, interpersonal and team skills
Medical Terminology skills preferred
Willingness to continually learn and grow as a member of a team and department
Massachusetts General Hospital is an Equal Opportunity Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. Applications from protected veterans and individuals with disabilities are strongly encouraged.