OR Scheduling Specialist at Mass General Brigham in Boston, Massachusetts

Job Description:

Description

Scope of Position

Under general direction of the Senior Manager, the
scheduler is responsible for the centralized scheduling of the operating suites
including the Surgical Day Care. Notes special equipment, anesthesia, ICU, and
other needs. Reviews OR schedule with Anesthesia daily. Schedules inpatient,
SDCU, bedded outpatient and outpatient procedures admission in the Epic
system. Ensures patient demographics and
financial information is accurate and complete.
Performs general clerical duties to support scheduling functions.

Principal Duties and Responsibilities

Gathers
and ensures that patient demographic and financial information is complete and
accurate upon booking to the degree possible.

Gathers
and ensures accuracy of patient diagnoses and procedures being scheduled,
patient type and expected length of stay.

Enters
all information into the OR / Admitting scheduling system.

Communicates
changes in rules and regulations with users and offices.

Schedules
operating room times for 70+ ORs from requests made by physicians in all
services, collates requests and prepares centralized schedule to submit 2 days
in advance.

Schedules
type of anesthesia needed and coordinates physician time with Anesthesia
scheduling office. Participates in daily meeting to plan for 24 and 48 hour
operating room schedule.

Researches
discrepancies in OR requests and Admission requests, contacting appropriate
parties to clear the discrepancy.

Works
with bed management and front desk to book and communicate need for add on
inpatient bed needs in timely and efficient manner.

Escalates
training or efficiency issues to management in order to improve overall process
improvement and patient/customer satisfaction.

Ascertains
need for ICU bed, medically necessary private room, patient preference private
room, limited access, and confidentiality and notes appropriate in both the OR /
Admitting scheduling system.

Primarily
responsible to respond to all telephone calls to scheduled and faxed booking
slips.

Answers
phones, performs light typing, maintains files.

Performs
related duties as necessary.

May
be called on to cross train as a patient interviewer.

Qualifications

Qualifications

Excellent Customer Service Skills

High School diploma required; Bachelor's degree preferred

Healthcare/Business environment (2-3 years experience preferred)

Ability to type 30 wpm

Strong communication, interpersonal and team skills

Medical Terminology skills preferred

Willingness to continually learn and grow as a member of a team and department

EEO Statement

Massachusetts General Hospital is an Equal Opportunity Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. Applications from protected veterans and individuals with disabilities are strongly encouraged.

Primary Location

:MA-Boston-MGH Main Campus

Work Locations

:MGH Main Campus55 Fruit StreetBoston02114

Job

:Schedular

Organization

:Massachusetts General Hospital(MGH)

Schedule

:Full-timeStandard Hours:40

Shift

:Day JobPosted Shift Description:8:30am - 5:00pm, M-F

Employee Status

:RegularRecruiting Department:MGH Admitting

Job Posting

:Feb 5, 2021

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