Posted in Other 30 days ago.
As Cornell University's online learning unit, eCornell delivers online professional certificate courses to individuals and organizations around the world. Courses are personally developed by Cornell faculty with expertise in a wide range of topics, including data analytics, management, marketing, human resources, leadership, and STEM. Students learn in an interactive, small cohort format to gain skills they can immediately apply in their organizations, while earning a professional certificate from Cornell University. eCornell has offered online learning courses and certificate programs for 15 years to over 130,000 students at more than 2,000 companies.
eCornell embraces diversity and seeks candidates who will contribute to a climate that supports students, faculty, and staff of all identities and backgrounds. We strongly encourage individuals from underrepresented identities to apply.
Cornell University embraces diversity and seeks candidates who will contribute to a climate that supports students, faculty and staff of all identities and backgrounds. We strongly encourage individuals from underrepresented identities to apply.
The department of Program Delivery is searching for a hard-working and motivated individual to join their team as a Student Support Agent! In this role, you will directly report to the Student Support Manager as you collaborate with multiple eCornell teams to help ensure our students have a positive experience and are successful in the eCornell courses and programs.
The Student Support Agent is an innovative and motivated team member, ready to jump in. On a day-to-day basis, you will provide best in class customer service and student support with student success being a top priority. You will have performance indicators and goals, which we expect you to achieve and eventually also surpass. This role will participate in ongoing training programs emphasizing our vision for exemplary customer service.
In order to be successful in this role, you will:
What we need:
Additionally, we would prefer:
What we offer YOU:
University Job Title:IT Support Assistant II
Pay Rate Type:Hourly
Contact Name:Carol Graubard
Number of Openings:1
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Diversity and Inclusion are a part of Cornell University's heritage. We are a recognized employer and educator valuing AA/EEO, Protected Veterans and Individuals with Disabilities. We also recognize a lawful preference in employment practices for Native Americans living on or near Indian reservations. Cornell University is an innovative Ivy League university and a great place to work. Our inclusive community of scholars, students, and staff impart an uncommon sense of larger purpose, and contribute creative ideas to further the university's mission of teaching, discovery, and engagement.2021-02-05-08:00