About Nokia IT
At Nokia IT, we are in a fast-paced digitalization journey. We are transforming into a modern, digital organization that globally delivers seamless technology experiences to 100,000 employees, as well as external users across the world, based on trusted IT infrastructure, applications and security capabilities. To build a world-class IT organization, we are looking to find, grow and keep the best talent in various disciplines and areas.
Are you a hands-on technologist that wants to use knowledge to create an impact? Are you passionate about the digital era? Do you value a culture of transparency and accountability, and work with customers in your heart? Then join the diverse and global Nokia IT team!
Job Description
Infrastructure team
In this role, you will be part of the Infrastructure team, which ensures the stability, availability and high performance of the IT infrastructure that serves Nokia's entire workforce and upholds the technology for almost every single interaction of the company's business. At IT Infrastructure, we set up, maintain and optimize Nokia's enterprise computing and networking capabilities; we administer and continuously advance our Digital Workplace; and we grant IT support to a global community of end-users. On top of keeping our end-users satisfied every day, our immediate strategic priority is to progress rapidly in our aggressive digital transformation and in our journey towards a cloud-based environment. In IT Infrastructure, you are part of a team that is redefining IT and shaping the future of Nokia.
The Incident and Escalation manager will be responsible for leading a world-class incident and escalation management program which is part of the Global Support Organization.
The Critical Incident Manager is responsible for overseeing all critical Incident Management processes are effectively executed. This position will coordinate all activities required in order to respond to problems presented and their compliance with contractual requirements. Responsible to provide on-call support evenings, Holidays, weekends, and work a flexible schedule to support team members and services on all shifts. This position is expected to have Problem management experience and will perform problem management activities.
Qualifications
Key Responsibilities
Oldcastle |
Oldcastle |
Infosys Limited |