At Delta Dental, our strategy is only as strong as the people who execute it! We are hiring individuals that are not just right for today but also for our future. We have built a foundation of high-trust by treating all people with dignity, making and keeping commitments, and consistently striving to do the right thing. Our leaders optimistically share future possibilities to inspire and motivate others toward their full potential. We expect our employees to find ways to embrace positive change, be curious and challenge the status quo, and provide solutions to unmet problems. Joining Delta Dental means joining a culture focused on fostering development, building genuine connections, recognizing each other's strengths and sharing in successes. The SharePoint and Collaboration Services Associate Systems Engineer is a junior engineer responsible for delivering and supporting the Microsoft 365 SharePoint Online environment, OneDrive, enterprise search, the Microsoft Power Platform, and related employee collaboration and productivity tools. This person will join a team that is responsible for helping transform how Delta Dental employees work and collaborate and will play an important role in continuously improving our employee workplace collaboration and communications systems. This role will provide operational support for the SharePoint platform, will support customers by providing site design consultation and training, and will help lead the company's architectural and creative standards and governance programs management for SharePoint and Microsoft 365. This person will provide employee-facing support and conduct business requirements analysis to deliver capabilities and technology integrations across platforms for greater employee effectiveness. This person will improve upon existing employee engagement models, build upon ITSM processes for incident management, request management, and release management, and will continuously build more connected and interoperable platforms while planning, building, and implementing Microsoft 365 roadmap technologies.In this role, you will interact with internal service desk agents to triage, isolate, and remediate incidents and fulfill service requests as generated by end users, will manage those platforms to ensure service availability, and be both a technical leader as well as thought leader with both technology partners and business partners. The candidate will be working in a collaborative, team-based environment, and will partner with a diverse group of Delta Dental technicians, program and project managers, company senior leadership, and vendor partners to support ongoing operational requirements. The successful candidate will be an individual who is proactive, motivated, and understands the critical business reliance on business process and enterprise collaboration platforms within an organization. The candidate will possess exceptional communication skills (technical, administrator, oral and written), and will be comfortable working in a fast-paced, business-driven environment focused on quality delivery of services and a frictionless user experience. You will be working with Microsoft 365, SharePoint Online, the Microsoft Power Platform, OneDrive, and Delve Search management, and cloud collaboration platforms. Creating and managing documentation, understand the importance of standards and governance of technical systems, and understand how security and data retention and protection tools are critical to protecting company data and platforms. Working with servers, Software as a Service, Infrastructure as a Service, and Platform as a Service, and scripting to develop and build automated business workflows that increase business efficiency. Build data visualizations and business intelligence dashboards while translating data and metrics into meaningful information. In this role, you will balance operational support with project implementations.
How you will make an impact:
Administer, monitor, and manage Microsoft 365, SharePoint Online, the Microsoft Power Platform, OneDrive, Delve Search, and other Microsoft 365 collaboration tools to ensure availability to pre-agreed Service Levels and perform necessary maintenance or enhancements to support availability.
Manage SharePoint Online architectural standards and governance.
Manage SharePoint Online creative standards and governance.
Manage SharePoint permissions and access controls.
Manage SharePoint Online feature releases.
Develop and implement automated workflows and business processes with Power Automate and Power Apps.
Support business requirements with consultative services and SharePoint site design elements.
Conduct ongoing training geared towards self-service, ease of use, adoption, and adherence to governance standards.
Consult Cyber Risk Management on platform and data protection and governance controls, including external guest (non-employee) access to SharePoint and OneDrive content.
Monitor and measure use of SharePoint through meaningful, action-oriented metrics, reporting, and dashboards.
Enable and support the teams responsible for administering Microsoft Teams.
Evaluate, implement, and maintain changes to technology platforms.
Evaluate, implement, and manage new Microsoft 365 capability rollouts.
Manage routine service requests and user support issues as escalated by the Level 1 Service Desk team.
Investigate incidents and remediate appropriately, or coordinate actions with other Level 2 and Level 3 engineering team members.
Support continuous improvement initiatives, including project support, strategic planning, and road map development and implementation.
Manage additional cloud-based collaboration and productivity platforms as business needs dictate.
Other related duties as assigned.
What we look for:
A Bachelor's degree or equivalent education in Computer Science, Computer information Systems or Business is preferred, but candidates with proven experience will not be excluded from consideration.
Hands-on experience with Microsoft 365 and Microsoft enterprise systems involving a variety of software and hardware implementations.
Candidate should have current and relevant Microsoft certifications.
Interest/Knowledge of SharePoint Online, Power Automate, and Power Apps.
Interest/Knowledge of Active Directory and Azure Active Directory.
Experience with a reporting, creating data visualizations or dashboards with a business intelligence tool (PowerBI, Tableau, etc.).
Experience with creating and managing PowerShell scripts or other scripting languages for automation.
Detail oriented and problem-solving abilities.
Ability to coordinate issues identification and resolution between customers and the technical operations team.
Ability to maintain composure and adapt in a dynamic, fast-paced, customer-focused work environment characterized by rapid change, minimal lead times, and multiple competing priorities.
Benefits and perks:
12 days starting vacation plus 12 holidays and your birthday off!
Multiple medical insurance options: 100% paid or low cost premiums
100% paid dental insurance
100% paid vision insurance
Onsite gym and/or gym discount and fitness incentive
Culture of learning: substantial tuition reimbursement to improve your skills
Career growth: we love promoting from within
Strong commitment to work/life balance
Social responsibility and volunteer opportunities
Due to COVID-19, there is an even greater demand for flexibility and change. Due to the pandemic, the expectation around work location for certain roles may be remote until a future date, determined by Delta Dental Management. Should the position you seek be determined by Delta Dental Management as "remote," the position may require you to have access to remote internet in order to meet the expectations outlined in the job duties. #LI-DB1 At Delta Dental we:Promote accountability, integrity and collaboration: Our employees are collaborative, self-aware, and ethical. It is our expectation to do the right thing and follow through on commitments.Foster professional development: Our employees take ownership of developing themselves and others through coaching, mentoring and providing/being open to constructive feedback and identifying learning opportunities.Value customers and cultivate positive experiences: Our employees take time to build rapport with customers, while anticipating and exceeding their needs to ensure positive outcomes. If you think this sounds like you, let's chat. We would love to tell you more! To see some of the smiling faces behind Delta Dental and to learn more abut what our values and culture look like in action, connect with us on social media: @lifeatddins on Facebook and Instagram, @deltadentalins on Twitter, and Delta Dental Ins. on LinkedIn. ABOUT Delta DentalDelta Dental covers more Americans than any other dental benefits provider. Our vision is to motivate and empower every employee so we're all inspired to take exceptional care of our customers, providers and each other. Our Enterprise Strategy focuses on pillars of Growth and Diversification, supported by the platforms of Culture and People, Process and Technology. Our employees take pride working for a purpose-driven organization and live our values of Trust, Service, Excellence and Innovation. We are part of the Delta Dental Plans Association, a network of companies that provides dental coverage to 74 million people in the U.S. Delta Dental of California, Delta Dental of New York, Inc., Delta Dental of Pennsylvania and Delta Dental Insurance Company, together with our affiliate companies, form one of the nation's largest dental benefits delivery systems, covering 33 million enrollees. All of our companies are members, or affiliates of members, of the Delta Dental Plans Association, a network of 39 Delta Dental companies throughout the country.Delta Dental provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetics, or any other classification protected by federal or state law. In addition to federal law requirements, Delta Dental complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Proof of eligibility to work in the United States must be provided if selected for hire.