Reporting to the Director, Product Transformation, establishes the team, structure and operating model for all approaches to prepare, support, and help individuals, teams, and organizations impacted by changes within the Product ecosystem, technologies, operating models and processes. Ensures ongoing operational support for long-term Product Platform user adoption.
This position will play a key role in ensuring projects (change initiatives) and process changes meet objectives on time and on budget by increasing employee adoption and usage. This position will focus on the people side of change, including changes to Product business processes, systems and technology, job roles and organization structures. The primary responsibility will be creating and implementing change management strategies and plans that maximize employee adoption and usage and minimize resistance. This position will work to drive faster adoption, higher ultimate utilization of and proficiency with the changes that impact Product employees and key business partners and stakeholders. These improvements will increase benefit realization, value creation, return on investment (ROI) and the achievement of results and outcomes.This role will potentially support multiple strategic projects.
The Management of Change, Product role is responsible for the following:
Apply change management processes and tools to create a strategy to support adoption of the changes required by a project or initiative.
Support the design, development, delivery, and management of communications.
Conduct impact analyses, assess change readiness and identify key stakeholders.
Provide input, document requirements, and support the design and delivery of Product-related training programs.
Consult and coach project teams on Product Platform capabilities and vision
Create actionable deliverables for the five change management levers: communications plan, sponsor roadmap, coaching plan, training plan, resistance management plan.
Support and engage senior leaders.
Coach managers on effective change management.
Partner with team's Human Resources Business Partner in change management activity.
Bachelor's degree in business or related field required and a minimum of 5 years of prior relevant experience
Change management certification or designation preferred
Detailed working knowledge of the Product Development Lifecycle
Expert level understanding of BSC's Product Platform and applications
A solid understanding of how people go through a change and the change process
Experience and knowledge of change management principles, methodologies and tools
Exceptional communication skills, both written and verbal
Excellent active listening skills
Ability to clearly articulate messages to a variety of audiences
Ability to establish and maintain strong relationships
Ability to influence others and move toward a common vision or goal
Flexible and adaptable; able to work in ambiguous situations
Resilient and tenacious with a propensity to persevere
Forward looking with a holistic approach
Able to work effectively at all levels in an organization
Must be a team player and able to work collaboratively with and through others
Acute business acumen and understanding of Product organizational issues and challenges
Familiarity with project management approaches, tools and phases of the project lifecycle
Some experience with large-scale organizational change efforts
About Company: At Blue Shield of California we are parents, leader, students, visionaries, heroes, and providers. Everyday we come together striving to fulfill our mission, to ensure all Californians have access to high-quality health care at a sustainably affordable price. For more than 80 years, Blue Shield of California has been dedicated to transforming health care by making it more accessible, cost-effective, and customer-centric. We are a not-for-profit, independent member of the Blue Cross Blue Shield Association with 6,800 employees, more than $20 billion in annual revenue and 4.3 million members. The company has contributed more than $500 million to Blue Shield of California Foundation since 2002 to have a positive impact on California communities. Blue Shield of California is headquartered in Oakland, California with 18 additional locations including Sacramento, Los Angeles, and San Diego. We're excited to share Blue Shield of California has received awards and recognition for - LGBT diversity, quality improvement, most influential women in corporate America, Bay Area's top companies in volunteering & giving, and one of the world's most ethical companies. Here at Blue Shield of California, we're striving to make a positive change across our industry and the communities we live in - Join us!
EEO Footer: External hires must pass a background check/drug screen. Qualified applicants with arrest records and/or conviction records will be considered for employment in a manner consistent with Federal, State and local laws, including but not limited to the San Francisco Fair Chance Ordinance. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, national origin, sexual orientation, gender identity, protected veteran status or disability status and any other classification protected by Federal, State and local laws.