Service Technician - Baltimore at dormakaba USA, Inc. in Columbia, Maryland

Job Description:

POSITION OVERVIEW

dormakaba is seeking an experienced Service Technician to install and service a variety of doors and related materials, equipment, and control devices. This role is responsible for finding ways to satisfy the needs of our customers beyond basic expectations, leaving a positive impression that aides in the efforts to create strong customer relationships.

**This position is to be located in the Baltimore area**

PRIMARY DUTIES

• Carries out corrective service and preventative maintenance on a range of equipment in a professional and customer-oriented manner


• Installs dormakaba equipment in commercial buildings


• Services customer equipment to the customers' ongoing satisfaction and setting minimum performance standards


• Projects a customer service image through competent service procedures, professional personal presentation, and communication with all customers


• Maintains accurate service data through diligent and timely use of all service documentation and technical data


• Manages assigned parts and consumable stocks effectively


• Communicates with Sales and Service management about customer complaints and sales opportunities

REQUIREMENTS

• Valid current driver's license


• Mechanical knowledge, 3-5 years of relevant experience


• Ability to travel daily, 10% overnight


• An exceptional candidate would have an Electrical license or knowledge of basic electronics and electrical theory, principles of microprocessor-controlled equipment and multi-meter instruments, or AAADM certification

CRITICAL SUCCESS FACTORS

• Candidates who embrace dormakaba's core values will be most successful in our organization: Trust, Customer First, Curiosity, Courage and Performance


• Ability to communicate effectively with clients, managers, and coworkers


• Problem solver (always brings solutions, enjoys challenges)


• Dependable (reliable and follows through on commitments)


• Continuous improvement/innovative mindset (always looking for better ways of doing things and not satisfied with the status quo)

WE OFFER

• An opportunity to work in global company with a family culture and strong core values (Trust, Customer First, Curiosity, Courage and Performance)


• Competitive pay with great benefits options (Medical, Dental, Vision, Life and Disability insurance, 401(k), Paid Time Off and Holiday Pay


• Career fulfillment with growth and development opportunities


• Employee discounts (online discounts for shopping, travel, insurance etc.) and much more!