Video & Voice Engineer III at Charter Communications in Greenwood Village, Colorado

Posted in Other 21 days ago.

Job Description:

Under minimal supervision, the Video and Voice Engineer III ensures the integrity and stability of all enterprise telecommunications based systems by leading the design, installation, configuration, monitoring, maintenance, and support of all telecommunications services. Consult with internal teams and departments to leverage telecommunications technology resulting in improved business processes and solutions. Additionally, this role assists with account creation, customer service requests, new phone builds, and new conference room setups serving as the escalation point for complex troubleshooting efforts.

Actively and consistently support all efforts to simplify and enhance the customer experience.

  • Responsible for all design, installation, programming and maintenance for highly complex enterprise voice platforms ensuring the secure, stable, optimal operation of company's TDM and IP voice infrastructure.

  • Advise on telephony and video conference project plans for various sites (micro, moderate, multitier, etc.).

  • Provide expertise in the design planning, system specifications for implementation and execution of approved plan.

  • Develop long term strategy for design and implementation of global telephony and video conference plans.

  • Plan for disaster recovery and restoration scenarios. Directs and leads the restoration and issue resolution efforts during major outages.

  • Evaluate capacity for telephonic servers and circuits. Creates strategic plans to address capacity needs and ensure business continuity.

  • Monitor phone, video and web conference usage and stats and assists in reporting this data.

  • Assist customers with room setup, conference creation and instructions on use of conferencing systems.

  • Diagnose and resolve system issues utilizing tools such as: WebEx Admin Tool, TMS, Avaya Meeting exchange.

  • Research, troubleshoot and resolve escalated telephony and video conference network issues, IP connectivity issues, NIU (Network Interface Unit) issues. Provides expertise in troubleshooting assistance to tiered support and field personnel.

  • Design, manage and analyze switch data architecture. Supports and monitors switch hardware, to include Voice over IP switches. Supports Switch software upgrades.

  • Act as a liaison to other functional groups within Charter.

  • Collaborate with customers to understand their on-going needs and to plan for future needs.

  • Assist with documentation and support of voice platform implementations.

  • Assist in identifying, ordering, disconnecting and supporting internal and 3rd party voice circuits.

  • Advise field personnel on carrier configuration.

  • Adhere to industry specific local, state, and federal regulations, as applicable.

  • Provides training and assistance to telecom employees.

  • Performs other duties as requested by supervisor.

Skills/Abilities and Knowledge

Ability to read, write, speak and understand English
Expert knowledge of telecommunication protocols and telephony network architecture
Expert knowledge of IP networking and routing protocols
Excellent IP network, VoIP and QoS troubleshooting capabilities. Certification is a plus.
Hands on experience with the management and support of Session Boarder Controllers or similar technologies
Ability to use personal computer and software applications
Knowledge of company products and services
Specific areas of accountability include:
Operation Support
Infrastructure management
System Documentation
Capacity Planning
Traffic Engineering
Circuit Acceptance
Incident Response
Performance Analysis

Bachelor's degree in Telecommunications or related field or equivalent work experience

Related Work Experience
5 plus years Network configuration work experience
5 plus years Voice operations experience in provisioning, administering, supporting TDM and VoIP telephony platforms
Expertise in POTS lines and testing of DSL circuitry, continuity, and back ground interface, including troubleshooting

Certifications and Licenses
Valid driver's license with satisfactory driving record within Company required standards

Office Environment
Must be able to contribute and support 24x7x365 operation along with rotating on-call responsibilities. Depending on business group, on-call work may be an essential function of the job.
Work indoors in confined spaces: MDF, IDF, network closets
Exposure to dust, dirt, insects, rodents, pests, and cleaning solutions
Exposure to continuous moderate noise
Work performed near power lines and electricity
Work and travel in inclement weather
Occasional travel as required

Salaries depend on geography, experience, and education; negotiations begin at $64500

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