Patient Service Representative (PSR) - Pediatrics at MaineHealth in Rockport, Maine

Job Description:

Summary

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  Position Summary
  
  
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    The patient service representative (PSR) will greet patients in a friendly and courteous manner, answer telephones, schedule appointments, and perform other overall general office duties as assigned. The PSR will also collect, verify, enter, and monitor patient data while complying with the federal, state and MaineHealth confidentiality policies.
    
    
    
  
  
  
  


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  Required Minimum Knowledge, Skills, and Abilities (KSAs)
  
  
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    Education: High school graduate or equivalent preferred
    
  
  
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    License/Certifications: N/A
    
  
  
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    Experience: Previous office experience with medical office experience helpful
    
  
  
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    Strong computer skills
    
  
  
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    Skilled in use of office equipment
    
  
  
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    Demonstrates strong customer service skills
    
  
  
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    Excellent organizational skills with the ability to accomplish multiple tasks
    
  
  
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    Excellent communication and interpersonal skills with the ability to communicate clearly in person and on the phone
    
  
  
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    Ability to maintain a professional manner under stressful situations
    
  
  
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    Ability to work independently and as a team member with minimal direct supervision