Patient Check-In Representative at Atrius Health in Somerville, Massachusetts

Job Description:

SUMMARY
Under general supervision, professionally greets and performs any necessary health screening for all patients entering the practice for medical appointments. Verifies patient demographics and insurance information, making any necessary changes in the Practice Management System. May obtain and enter appropriate referral information. Ensures all patients have completed and signed all forms as needed. Checks patients in, in order to inform clinical unit of patient's arrival. Collects payments for visit and outstanding balances, as necessary.
EDUCATION/LICENSES/CERTIFICATIONS
High School diploma or equivalency certificate (e.g. GED, HiSET, TASC Test) from an accredited institution or governmental unit required. Related Associate's degree in Business or related field preferred.
EXPERIENCE
At least one year experience in a business role (i.e., healthcare or hospitality check in with cash handling, insurance verification, payment collection, banking, billing or end of the day reconciliation) with direct patient or customer service delivery required; healthcare setting preferred. Working knowledge of check-in or registration procedures and self-pay collections in a healthcare environment is preferred. Working experience with cash handling and end of day balancing procedures is preferred.
SKILLS
Demonstrated customer service and recovery skills, strong verbal, written and telephone communication skills. Attention to detail, demonstrated multi-tasking skill. Demonstrated working under time pressure, juggling multiple priorities, managing deadlines. Teamwork, flexibility, reliability, adaptability, able to be flexible with work schedule. Strong computer skills (keyboarding, data entry and moving quickly between multiple application systems, proficient in email required. Working knowledge of medical office check-in function including health plan coverage and referrals, authorizations, patient balance terminology (deductible, co-pay, co-insurance) is preferred. EMR proficiency preferred.
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Atrius Health is an equal opportunity/affirmative action employer and does not discriminate in recruiting, hiring, training, promoting or any other employment practices on the basis of race, color, religion, sex, marital status, age, sexual orientation, gender identity, national origin, military service or application for military service, veteran or disability status.Applicants have rights under Federal Employment Laws: Family and Medical Leave Act (FMLA);Equal Employment Opportunity (EEO); and Employee Polygraph Protection Act (EPPA).VEVRAA Federal ContractorRequest Priority Protected Veteran & Disabled Referrals for all of our locations within the statePDN-92c1a948-15e4-4b2c-aae2-df07a7ce16ec