Cash Operations Coordinator - San Francisco at Federal Reserve Bank (FRB) in San Francisco, California

Job Description:

Working for the Federal Reserve Bank of San Francisco - Our work is in the pockets of each American. It fuels innovation and jump-starts dreams. We are the defenders of dollars-working hard to ensure the economic and financial stability of our country and our region.

The 12th District currently has an excellent opportunity for a Cash Operations Coordinator. This role seeks an individual ready to provide leadership and support in various matters related to risk management and compliance, training, and business process improvements.
Job description / Summary

• Assign and direct distribution and processing activities by optimizing staff resources, inventory levels, and machine utilization strategies in order to meet customer deadlines while achieving internal performance metrics (quality, cost, efficiency and effectiveness).
• Regularly assume a lead role in researching, clarifying, and resolving operational challenges of varying degrees of complexity across multiple work processes that include but is not limited to machine issues, inventory management, customer transactions, and accounting and settlement activity.
• Contribute to the achievement of a strong quality program and audit readiness activities by collecting and reviewing documentation for accuracy and completeness. Additionally, monitor adherence to risk management requirements through the completion of risk assessments.
• Monitor and optimize equipment performance through evaluating machine utilization statistics, identifying reoccurring machine issues, and coordinating preventative maintenance and repair activities.
• Conduct staff training on system equipment, hardware and software upgrades, compliance requirements, and existing/new standard department procedures.
• Seeks opportunities for improvements on production, risk management performance, and employee-focused initiatives that drive engagement and growth. Provide recommendations to management.
• Work with customers and vendors within the cash supply chain to ensure adherence to service levels and contractual obligations.

Qualifications:

• AA Degree or equivalent experience
• 4 years of related experience
• Strong teamwork and customer service orientation
• Strong time management and organizational skills in order to effectively manage multiple priorities at one time
• Strong attention to detail
• Experience working cross-functionally to meet internal and external client needs
• Experience working independently to complete tasks
• Ability to use critical thinking to assess situations and recommend actions and decisions in a timely manner. Clearly communicate recommendations to management.
• Exhibits strong communication and diplomacy skills when working with staff, management, customers, and third party vendors.
• Possess the technical aptitude to learn and effectively operate systems, computer based applications, equipment and tools utilized in the daily operating environment.
• Possess analytical skills to evaluate data points in order to uncover operational anomalies requiring management action.
• Experience in developing written communications in the form of memos outlining processes and procedures.
• Experience with Microsoft Office products - Word, Excel, Access, and PowerPoint

Preferred:
Bachelor's Degree
Benefits:
We offer a wonderful benefits package including: Medical, Dental, Vision, Pre-tax Flexible Spending Account, Backup Child Care Program, Pre-Tax Day Care Flexible Spending Account, Vacation Days, Sick Days, Paid Holidays, Pet Insurance, Matching 401(k), and a Retirement / Pension

At the Federal Reserve Bank of San Francisco, we believe in the diversity of our people, ideas, and experiences and are committed to building an inclusive culture that is representative of the communities we serve.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.

The Federal Reserve Bank of San Francisco is an Equal Opportunity Employer.

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