First Line Technician at Diebold Nixdorf Inc. in Richmond, Virginia

Job Description:

Job Description

Expect more. Connect more. Be more at Diebold Nixdorf. Our teams automate, digitize, and transform the way more than 75 million people around the globe bank and shop in this hyper-connected, consumer-centric world. Join us in connecting people to commerce in this vital, rewarding role.

Position Overview

As an ATM Service Technician you would be expected to perform basic installation and minor repairs on all Diebold Nixdorf products and services. This includes scheduled cleanings and other basic maintenance on conventional products such as locks, vaults, etc. as well as special project work, as needed. This position may require the use of basic hand tools, limited parts and a general understanding of PC, PC peripherals and network connectivity.

**Located in Richmond VA. Shift will be: Wed-Sun 1-8:30ish, must be flexible if needed.**

You are responsible for

Prioritizing and planning service calls

Contacting the customer with the estimated time of arrival

Escalating problems and reassigning calls when appropriate

Accurately reporting service data

Interacting in a professional manner with customers to foster positive relationships

Performing some minor maintenance on ATMs (e.g., replacing light bulbs, card reader belts, air filters, etc.)

Performing basic installation functions (e.g., pulling cables, mounting devices, installing Mas-Hamilton locks)

Performing technical fixes such as clearing paper jams, card jams, bill jams, etc

Following key/alarm/combination control processes in assigned area of responsibility

Supporting service technicians in performing preventative maintenance inspections on conventional products

Qualifications

High school degree/GED or equivalent related experience

6 months - 2 years of technical service experience

Valid driver's license

Computer literate

Ability to lift and move heavy loads, stand most of the day, climb, bend and stoop while working on equipment

Acceptance of exposure to the outside elements

Shift adaptability, which would include an on call rotation for evenings and weekends

Exceptional customer service skills are needed

Ability to organize and inventory truck stock parts and tools

Sense of urgency, organizational skills, professional presence and work in team environment

Ability to pass MVR, background and drug test

Preferred Qualifications

Vocation/Technical Trade School preferred

Why should you join Diebold Nixdorf?

Brightest minds technology and innovation business transformation The people of Diebold Nixdorf are 23,000 teammates of diverse talents and expertise in more than 130 countries, harnessing future technologies to deliver personalized, secure consumer experiences that connect people to commerce. Our culture is fueled by our values of collaboration, decisiveness, urgency, willingness to change, and accountability.

Diebold Nixdorf is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

** To all recruitment agencies: Diebold Nixdorf does not accept agency resumes. Please do not forward resumes to our jobs alias, Diebold Nixdorf employees or any other organization location. Diebold Nixdorf is not responsible for any fees related to unsolicited resumes**

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