Account Manager - Service/Repair/Modernization at ThyssenKrupp Elevator Corporation in Myrtle Beach, South Carolina

Job Description:

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thyssenkrupp Elevator Americas is currently seeking an experiencedAccount Manager - Service/Repair/Modernization in Myrtle Beach, SC.

Responsible for successfully securing and maintaining service accounts and repair work as well as successfully bidding and securing modernization contracts, and developing and maintaining strong relationships with new and existing customers so that modernization jobs are completed profitably and the branch meets annual revenue goals

Essential duties and responsibilities:

• Exceeds sales goals and quotas by utilizing company tools for service and repair growth and cancellation reduction


• Manages service accounts by visiting with Tier 1, 2 and 3 customers within assigned territory, to develop ongoing relationships with customers and build an understanding of their needs and wants


• Develops capital plans for customers to address their short- and long-term building needs


• Maintains a strong working knowledge of company products by attending training classes, and studying factory equipment manuals and supplier information. Includes developing knowledge of local elevator code requirements


• Prepares repair job proposals by estimating labor and other job costs using estimating software program. For items not in the program, obtains price estimates from suppliers and manually calculates. Includes reviewing blueprints, surveying equipment and interfacing with operations personnel for additional input and approvals


• Prepares service contract bids. Includes reviewing blueprints and surveying equipment when necessary and interfacing with operations personnel for additional input and approvals


• Receives and responds to written and oral questions related to quoted repairs and service contracts. Includes performing follow-up with customers on all service and repair proposals


• Monitors the status of current service contracts by visiting job sites and customers within assigned territory, ensuring customer satisfaction with service; resolves outstanding issues


• Contacts service customers regarding contract renewal prior to contract expiration; advises of price increases if appropriate


• Keeps timely, well organized records of sales activities including but not limited to proposals, bookings, losses and cancellations. Uses company-provided sales management software


• Utilizes the Customer Relations Management (CRM) tool to update and manage sales pipeline


• Assists in A/R collection efforts to ensure prompt payment from customers.


• Works in coordination with architects, general contractors, building managers and/or owners in the prebidding of modernization jobs


• Creates quoting and bidding packages by obtaining blueprints of proposed modernization. Includes reviewing specs and labor with operations department for completeness and accuracy, and ensuring that jobs will be profitable for the branch


• Presents bids to customers and explains cost factors, emphasizing characteristics such as construction, performance, durability and appearance of equipment


• Conducts customer follow-up on all proposals


• Upon customer's acceptance, coordinates submittal packages through the approval process and creates change orders as requested


• Visits project sites when necessary and works with operations department to ensure customer's needs and deadlines are being met


• Performs other duties as may be assigned

• Bachelor's Degree and 1-2 years of related experience or training or; an equivalent combination of education and experience (elevator sales or industry experience)


• Ability to read and interpret architectural and/or blueprint/drawings preferred


• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions