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Customer Experience and Quality Manager at Schneider Electric USA, Inc in Mechanicsburg, Pennsylvania

Posted in General Business 30+ days ago.

Type: Full-Time





Job Description:

Schneider Electric creates connected technologies that reshape industries, transform cities and enrich lives.Our 135,000 employees thrive in more than 100 countries. From the simplest of switches to complex operational systems, our technology, software and services improve the way our customers manage and automate their operations. Help us deliver solutions that ensure Life Is On everywhere, for everyone and at every moment.

https://youtu.be/4EtpkB0cuXE

Great people make Schneider Electric a great company.

Schneider Electric IT USA, Inc. is a leading provider of global, end-to-end AC and DC-based back-up power products and services, which include surge suppressors, Uninterruptible Power Supplies (UPS), power conditioning equipment, power management software, and DC power systems as well as precision cooling equipment, and professional and consulting services for Nonstop Networking.

We have the following position available in Mechanicsburg, Pennsylvania:

Customer Experience and Quality Manager:

What do you get to do in this position?

  • Responsible for providing leadership and management for quality and customer satisfaction, as well as building the quality policy and culture of our sites 10%.
  • Manage quality assurance, control processes, and programs by developing, implementing, and administering quality standards and procedures assuring product quality, continual improvement, and customer satisfaction across 2 distribution center sites 10%.
  • Manage Quality and the Customer Experience in the Distribution Center 10%.
  • Manage the performance and competence of a team of quality techs, quality engineers and claims processors 10%.
  • Interact regularly with customers to better understand their expectations and concerns 5%.
  • Represent the voice of customer and drive the customer centricity within the entity 5%.
  • Contribute to improving customer satisfaction and achieving quality goals by defining, implementing and managing action plans 10%.
  • Run Customer Service and Quality related processes (Issue to Prevention) 5%.
  • Drive Quality Excellence in Supply Chain (from Suppliers to Customers: receiving, picking, packing, shipping, transportation, returns, etc.) 5%.
  • Drive the relevant quality programs and methods (8D, Lean 6 sigma, SPS, etc.) to ensure continuous improvement
  • Contribute to the Tailored Supply Chain implementation 5%.
  • Implement the Schneider quality policy, define CS&Q roles, targets and objectives within the entity 10%.
  • Advocate to drive and implement the Global directives and policies 5%.
  • Manage the Quality Management System (ISO) of the entity Network continuously with CS&Q teams to ensure their entity's needs are understood and considered 5%.
  • Identify and capitalize on best practices in quality.
  • Ensure the right level of competency for the CS&Q teams 5%.
  • We know skills and competencies show up in many different ways and can be based on your life experience. If you do not necessarily meet all the requirements that are listed, we still encourage you to apply for the position.

    This job might be for you if:

    REQUIREMENTS:

    This position requires a Master's degree in Industrial Engineering, or related field and three years of industrial engineering experience.

    Also must have the following:


    • Lean Six Sigma Certification;

    • One year of experience driving improvement through problem solving methodologies such as 8D, PFMEA, and Kaizen; and

    • Two years of experience manufacturing/production of operations.

    This position is covered by our company's Employee Referral Program. Any applicant who is interested in this position or who was referred to this position may apply by submitting a complete resume in English through this site http://www.schneider-electric.us/sites/us/en/company/careers/jobs-with-us/jobs-with-us.page req. # 006EWH. EOE.

    Schneider Electric offers a robust benefits package to support our employees such as flexible work arrangements, paid family leave, 401(k) match , and more. Click here to find out more about working with us: http://se.com/us/careers

    We seek out and reward people for putting the customer first, being disruptive to the status quo, embracing different perspectives, continuously learning, and acting like owners. We're recognized around the world for welcoming people as they are. We create an inclusive culture where all forms of diversityare seen asa real value for the company. See what our people have to say about working for Schneider Electric.

    https://youtu.be/C7sogZ_oQYg

    Let us learn about you! Apply today.

    You must submit an online application to be considered for any position with us. This position will be posted until filled.

    It is the policy of Schneider Electric to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct.

    Concerning agencies: Schneider Electric does not accept unsolicited resumes and will not be responsible for fees related to such.

    Schneider Electric is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated againston the basis ofdisability.





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