Services Engineering Manager (SvEM) at Thales Avionics, Inc. (IFE) in Irvine, California
Posted in General Business 30+ days ago.
Type: Full-Time
Job Description:
Location: Irvine, United States of America
Thales people architect solutions that enable two-thirds of planes to take off and land safely. We create in-flight entertainment systems that engross 50 million fliers every year and we develop the avionics that control the world’s largest commercial aircrafts. Our simulators train the next generation of pilots for fighter jets, transporters and search and rescue helicopters. And, together, each and every member of our aerospace team makes a difference.
TOGETHER WE MAKE THE BIG AMBITIONS OF TOMORROW HAPPEN TODAY
The Thales IFE Services Engineering Manager (SvEM) in Irvine California, shall be responsible for identifying, and defining the necessary Global Service Deliverables of multiple, HOV (Head Of Version) Solutions, ensuring Service and Support Requirements are delivered prior to a new solution’s EIS (Entry Into Service).
The Thales IFE SvEM shall represent the entire GCSS (Global Customer Support and Services) Organization during all new HOV Solution Development Activities including representing this organization during their individual Phase Reviews from Concept to KOM\KOR (Kick-Off Meeting\Review), up to PRR (Production Readiness Review)\FQR (Final Qualification Review), until new HOV Developments are transferred to identified Sustaining Groups.
The Thales IFE SvEM shall collaborate with other Thales IFE Organizations ensuring the required levels of Reliability, Maintainability, Availability and Testability (RAMT) are reached according to customer/market requirements, and Thales needs for all new HOV IFE Solutions.
The Thales SvEM shall also support System-Level Software updates of new Features\Functions and\or in-service resolutions maintaining a Thales IFE Solution’s in-service reliability\performance.
Key Responsibilities:
Responsible for representing the Thales IFE GCSS Organization for all new CS and CIS HOV Solutions, and System-Level Software Developments, defining their in-service strategies to deliver world class levels of Services and Support meeting\exceeding Thales IFE and customer expectations.
Responsible for the definition and design of New HOV Solutions ensuring their operational and performance Service Requirements are continually met.
Leads bi-costal teams in analyzing problems, making recommendations, defining priorities and implementing solutions to ensure Service Requirements are delivered.
Promotes a New HOV Solution Development’s Return on Investment (ROI) based on its life-cycle costs, and makes the necessary adjustments required to ensure financial impact services requirements are delivered.
Has the authorization and authority of the GCSS Organization to make the ‘final decision’ and\or ‘ability to stop’ when any New HOV Development Solution in-progress, following the Chorus 6.1. (Design, Develop and Qualify the Solution) Procedures, is not meeting the expected GCSS agreed upon requirements to deliver.
With the GCSS Engineering PMO, defines the budget prior to a new HOV Development start for the GCSS Organization, and continually monitors ensuring allocated resources, labor hours, tooling, etc. are available throughout a new HOV Solution’s development till Entry Into Service is achieved.
Responsible for the development, maintaining and release a New HOV Development Solution’s Service File (contains the Service Management Plan (SMP), and the Service Definition Document (SDD)) for New Developments, when required.
Responsible for coordinating with other Solution’s Team Members and\or the individual GCSS Groups, ensuring the agreed upon Service Readiness requirements and deliverables are available when planned.
Responsible for creating\maintaining a GCSS New HOV Development Solution Checklist specific to the GCSS Organization’s needs, providing ‘real-time’ traceability and status of requirements and deliverables are continually monitored till Entry Into Service delivered.
Shall collaborate with other Thales IFE Organizations in the development\deployment of RAMT Analyses of a new HOV Solution Development ensuring delivered solution meets\exceeds the RAMT Prerequisites stated in that new HOV Solution’s Requirement Documentation.
Responsible for providing periodic status of all solutions managed, along with highlighting critical requirements and deliverables that are late and/or de-scoped, with assessments of their impacts for GCSS.
Responsible for escalating immediately, any critical matter requiring their management’s involvement that have an unrecoverable impact to GCSS and its organizations.
Responsible for ensuring a seamless transfer of newly released HOV Development Solutions to the appropriate GCSS Sustaining Groups (Sustaining Engineering, Product Support Engineering, etc.) to carrying on continuous improvements’ activities.
Required Skills and Experience:
Bachelor’s degree in engineering discipline or related field with minimum 8-12+ years of work experience or Master’s degree in engineering discipline or related field with 6+ years of work experience or an equivalent combination of education and experience.
8+ years of experience in a New Product\Program Development position, solely responsible for a specific organization\program driving requirements thru development, to validation, to production release.
2 Years’ experience within a Quality Control\Assurance Role analyzing Trends, determining Root Causes and implementation of Corrective/Preventive Actions is a plus.
Have understanding on Python, Perl, XML, Android, Connectivity-Protocols, Cable-TV/Set-TopBox
Have working knowledge of Interfacing & Networking: Serial, Ethernet, IP/MAC addressing, VLANs, broadcast & multicast.
Have knowledge of Linux, Shell scripting, MySQL, PHP, C, C++
May need to travel on an on needed basis, maybe every 6-months, no longer than five business days at a time.
Must be an appropriate organizational fit for the Thales culture, that is, exhibit the values of Compliance, Respect, Innovation, Responsibility and Teamwork.
Have excellent communication skills, both oral and written.
Have strong technical writing skills.
Have good comprehension of statistical principles.
Be results oriented.
Have the ability to work in a team environment.
May need to travel on an on needed basis, maybe every 6-months, no longer than five business days at a time.
Preferred Skills and Experience:
Knowledge and Hands-on experience with networking type equipment is a plus
Knowledge and Hands-on experience with Operating Systems (Windows, Linux, Android) is a plus
Experience and\or Knowledge of FAA, EASA, ARINC Regulations and Rules is a plus
Experience and\or Knowledge of MSG-3 (Maintenance Steering Group), and EASA Part M is a plus
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