Branch Manager at DH Pace Company, Inc. in Arden, North Carolina

Job Description:

DH Pace Company, Inc., aspires to hire a Branch Manager with a strong general management/operations management background to actively manage our service, installation and sales business.

 

Position Overview:

• Developing employees and effectively managing performance, controlling labor and material costs and ensuring service levels meet customer expectations and company standards


• Assist with employee/job scheduling and provide assistance with technical/mechanical trouble-shooting/problem solving


• Monitor technicians’ schedules to ensure timely completion of jobs and accurate customer invoicing


• Manage the “on-call" process for technicians and personally handle escalated customer calls to resolve customer issues


• Perform employee performance reviews, document performance issues, provide necessary employee counseling with targeted improvement action plans


• Inventory management to include material and parts ordering


• Interact with customers to build strong relationships


• Warehouse safety and security along with other functions to include loading and unloading building materials as necessary for daily customer jobs


• Prepare bids and quotes for customers as needed


• Other duties may be assigned

Qualifications:

• Bachelor’s degree preferred


• Minimum of ten (10) years’ experience managing personnel; preferably with a Service Organization in the building products and/or construction equipment rental industry


• Experience with reading, understanding, and managing the P & L


• Possess an ability for technical applications, mechanical systems and problem solving


• Experience conducting meetings with exempt and non-exempt personnel


• Experience hiring, training, developing and conducting annual performance reviews


• Must enjoy a high level of activity in a hands-on environment where there is an emphasis on meeting deadlines and providing unmatched customer service


• Travel is minimal; on occasion to customer job sites and quarterly for senior management meetings

 

Why DH Pace?

DH Pace Company is a distribution, construction and service organization offering a complete range of door and door related products through over 50 locations in 24 states. Privately owned over 90 years with 50 locations in 24 States and company-wide 2020 Sales over $700M.

 

Our benefit offerings include:

• Competitive compensation and bonus incentive potential


• Medical, dental, and vision options


• 401k retirement plan + match


• Company paid life insurance


• Paid time off plan


• and more!

 

Successful completion of references, employment verifications, background check, and drug screen required in advance of hire.

 

 

Operations

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