Room Attendant (Rest Easy Attendant) - EVEN Hotel Pittsburgh Downtown, PA at IHG in Pittsburgh, Pennsylvania

Job Description:

About us

At Intercontinental Hotels Group, we own, operate and franchise more than 3500 hotels, offering close to half a million guest rooms in nearly 100 countries.  By bringing your expertise and passion to any one of our brands, you will help us achieve our vision: to be the most preferred, admired, and successful hotel company the world over.

At EVEN® Hotels we provide a thoughtful lifestyle offering for travelers seeking more options to stay healthier and balanced away from home.

Our hotels and wellness-savvy colleagues offer guests a best-in-class fitness experience, healthier food options and flexible working spaces. We inspire our guests to stay on track with their wellness routines so they can be at their best and achieve more. As a member of the EVEN® Hotels team, you’ll bring your passion for wellness, encouraging others and building connections with every interaction.

To inspire our Guests to stay on Track while on the road, we will:  

Enliven Wellness through our passion, knowledge, and resources available to ensure balance and holistic well-being.     

Be Encouraging by recognizing our guest’s achievements and offering positive words of encouragement and suggestions.   

Get Personal to understand our guest wellness goals and help them maximize their wellness journey while traveling.  

Your day to day

The Rest Easy Attendant brings the EVEN Hotel’s brand component of “rest easy” to life, ensuring guests satisfaction by making sure that the guest rooms, which include an in-room training zone with fitness accessories, are cleaned in a timely and thorough manner.  The Rest Easy Attendant leaves “clean messaging” in our guest rooms – a cleaning check-list and cleaning cue cards, which are placed in high cleanliness sensitive areas after each cleaning. This important role may also assist in laundry services and guest requested deliveries.

Cleans and services assigned rooms or areas according to established standards and procedures including making beds, dusting, vacuuming, cleaning/sanitizing room refrigerator, bathrooms and in-room training zone and fitness accessories removing trash, cups, recycling, etc.

Assist in laundry services as required by property.

Notifies supervisor promptly when service is completed so rooms may be sold or occupied.  

Reports any room unable to be serviced to supervisor according to established procedures.

Monitors and controls supplies and amenities and minimize waste within all areas of housekeeping.

Reports, turns in, and/or logs all lost and found items according to established procedures.

Promote teamwork and quality service through daily communication and coordination with other departments.  

Monitor and control supplies and amenities and minimize waste within all areas of housekeeping.

Communicates and collaborates with other departments to provide and receive insight about guest needs, requests, and complaints.

Responds promptly and efficiently to guests’ requests.

Responds to guest complaints and ensures corrective action is taken promptly to achieve complete guest satisfaction.

Shares own wellness journey with colleagues and guests.

Remains current on brand, wellness, nutrition and industry information required to deliver the EVEN Hotels programs and services.

Maintains Green Engage initiatives in assigned work area such as newspaper and other items for recycling.

Reports to supervisor needed repairs or unsafe conditions promptly.  

What we need from you

Basic reading, writing, and math skills  

Housekeeping experience

Ability to speak English 

Flexible work schedule 

Demonstrated recent and regular participation in wellness, nutrition, sports, fitness or similar activities a plus

Communication skills are utilized a significant amount of time when interacting with guests and colleagues

Reading and writing abilities are utilized often when reading assignments and completing checklists

May be required to work nights, weekends, and/or holidays

Carrying or lifting items weighing up to 75 pounds and pushing and or pulling items up to 300 pounds

Frequently standing up and moving about the facility

Frequently handling objects and equipment to maintain the facility

Frequently bending, stooping, and kneeling

What we offer

In return we'll give you a competitive financial and benefits package which may include healthcare support, dental, vision, disability and life insurance support, and a matching 401k plan.   Hotel discounts worldwide are available as well as access to a wide variety of discount programs and the chance to work with a great team of people. Most importantly, we'll give you the room to be yourself. So what's your passion? Please get in touch and tell us how you could bring your individual skills to IHG.

IHG is an equal opportunity employer: Minorities / Females / Disabled / Veterans.

Apply Now