.bd_title { font-weight: bold; } Position Description
Responsible for the creation and delivery of training and development programs to all levels of end-users and IT professionals.
Involved in training needs assessment process and vendor selection.
Works closely with both IT and the business to understand system and training needs for applications and packages supported.
Develops documentation for custom applications and packaged applications using a variety of mediums as needed.
Designs training programs classes workshops and Computer Based Training (CBT) and on-line help.
Delivers training to a variety of audiences understanding and applying adult learning principles.
More junior position works on and delivers training programs for standard packages and productivity tools (e.g. Word Excel e-mail).
More senior position delivers technical training to IT professionals and requires in-depth knowledge and experience in the systems/applications/programming languages supported (e.g. Oracle NT C++).
Skills Required
Intermediate professional level role.
Works independently or on multiple IT training projects as a project team member.
Works on small to large complex IT training projects that require increased skill in multiple technical environments and knowledge of a specific business area.
Experience Required
Typically has at least 2 years of Training (including IT course development and delivery) experience.
Experience Preferred
Education Required
Bachelor's Degree in Instructional Technology Computer Science Information Systems Education or other related field. Or equivalent work experience.