Operations Manager at Forward Air in Oak Brook, Illinois

Job Description:

Job Description

Position: Operations Manager

Job Description:

Forward Intermodal is seeking a capable and career-oriented Operations Manager to help lead our intermodal operation. The ideal candidate will supervise and help coordinate all activities of support personnel. He/she will provide training, performance feed-back, and provide disciplinary recommendations when necessary. This position reports directly to the Terminal Manager.

Core Responsibilities & Duties:

• Manage dispatch team daily by providing direction and guidance
• Work with the customer service reps on daily availability and communicate any delays, reschedules or other issues
• Ensure that equipment is picked up from the rail and returned to the rail in a timely manner, avoiding additional costs to customers or Forward Intermodal
• Interview, train, retain and help recruit Owner Operators and Company drivers
• Focus on employee development: organic growth through cross-training and reviews
• React quickly and accordingly to day-to-day operational challenges
• Contact rails, chassis pools, CY's, and other equipment providers to resolve problems
• Ensure all emails to dispatch group are responded to in a timely manner and proper action taken
• Drive KPI's set forth by Terminal Manager including driver productivity
• Oversee safety related items for all drivers such as hours of services, truck inspections, E-logs, etc
• Ability to meet with drivers at our Joliet IL facility
• Manage truck assignments, rentals, subs, parking, repairs, PM's and all other tractor related duties
• Communicate daily expectations to second and third shift dispatchers (24 hour operation)
• Other duties as assigned

• Strong team player that thrives in a fast-paced environment
• Ability to drive performance of direct reports and lead a team in a lean transportation environment
• Understand P&L statements and analyze areas for production improvement.
• Must be able to work alternate shift, possibly starting at 10am, occasionally Saturday
• Prior Intermodal experience is required
• International/Import experience is a plus
• Must have three (3) or more years of supervisory experience in a high-volume, fast-paced transportation environment
• Must possess demonstrated leadership ability
• Ability to communicate effectively with all levels of operations

• Ideal candidate will possess a "can do" attitude with a "will do" work ethic
• Must have the ability to work in a fast paced environment
• General computer skills - Microsoft Office, Outlook, Profit Tools a plus
• Excellent communication and problem solving skills

Forward Air is an Equal Opportunity employer.