Express Services Associate at Space Coast Credit Union in Melbourne, Florida

Job Description:

Our Express Services department is looking an Express Services Associate to join their team in Melbourne, FL.

Express Services Associate Duties & Responsibilities

• Provide excellent customer service in a high volume in-bound call center environment.


• Analyze loan applications, credit bureau reports and member account data in order to recommend the appropriate product/service and maximize loan and add-on product sales opportunities.


• Build new relationships and membership through sales initiatives cross-sell opportunities and provide referrals to other areas of the credit union.


• Maintains a thorough and current knowledge of SCCU lending and deposit account promotions, criteria, guidelines, procedures, policies, and processes, in order to provide members with current information, and process loans and deposit accounts appropriately.

** Ability to obtain CUNA Mutual licensing within the first eight weeks of initial employment. The CUNA Mutual License is required for this position**                                  

Employees will be required to pay for the licensing and will be reimbursed with proof of a receipt on first paycheck after submittal

Express Services Associate Benefits

• Comprehensive Medical and Dental benefits


• Optional Vision coverage


• Medical and dependent care flexible spending account


• Health Savings Account with SCCU matching contribution


• Long Term and Short Term Disability coverage


• SCCU Paid Term Life Insurance


• Employee Assistance Program (EAP) with 24/7 referral service


• Paid Time Off


• 401(K) Pre-Tax Savings Plan with SCCU matching up to 5% of employee contributions


• Educational Assistance Program


• Benefit eligibility is the first of the month following date of hire.

Express Services Associate Qualifications

• Excellent customer service skills


• 1-3 Years of proven sales techniques required (financial products preferred)


• Ability to interact with all levels of management, employees, peers and members


• Strong verbal and written skills


• Knowledge of basic mathematics


• Prior banking/credit union experience is desired.

Express Services Associate Hours

• Must be available M – F 7:45a – 6:30p, and rotating Saturdays. 8:45a - 3:00p

SCCU Team Member Financial Benefits

• ONESCCU annual Bonus opportunity!




• Loan Discounts-Mortgage, Home Equity loans, Auto loans




• GAP insurance coverage at half price




• Free checking with special discounts




• Fixed low rate SCCU credit card-5.99%

• Identify Theft Protection FREE with option to add family members at a low cost

See Job Description