Global Strategy & Delivery (GS&D) - Strategy & Operations Manager at Gartner, Inc. in Stamford, Connecticut

Job Description:

What makes Gartner a GREAT fit for you? When you join Gartner, you'll be part of a team with a no-limits mindset that helps the world become smarter and more connected. We're the world's leading research and advisory company that steers clients toward the right decisions with business and technology insights they can't find anywhere else. Our associates enjoy a collaborative work environment with exceptional training and career development. If you like working with a curious, supportive, high-performing team, Gartner is the place for you. 

Interested in learning more, view and register for any of our upcoming recruiting events here !

Role Purpose:

Lead cross-functional initiatives to achieve client obsession while increasing retention and help drive transformation across Global Services & Delivery

Major Responsibilities/ Accountabilities:

• Lead day to day project management of key initiatives for the organization as either tracks within a program or independent.
  
  
  • Develop the Common Service Delivery Model while partnering with Sales/Service/Research
  
  
  • Conduct pilots to ascertain best practices for future implementation into the Common Service Delivery Model with HT/GBS/IT EU
  
  
  
  


• Assist with defining and implementing programs and service for g.com POCs


• Rationalize and simplify leading and lagging metrics within Service and Delivery and across Sales, Service and R&A to create a common core set of measures


• Analyze business data, identify best practices and translate those into actionable guidance and practices to support Global Services & Delivery.


• Collaborate across Strategy & Operations, Services & Delivery, Product and R&A to bring these solutions to our service and delivery teams in a coordinated way


• Identify and mitigate key strategic risks related to process initiatives and retention performance


• Lead the production and delivery of operational and planning reports to senior business leaders to effectively link results with business strategy (Ops reviews, regular reporting, etc.)


• Ensure accurate analytics, monitor key business drivers, identify and drive operational improvements, provide transparency of results to key business leaders, and ensure informed decision making. 


• Cultivate strong and mutually respectful relationships across the organization and partner with Strategy & Operations leadership to solve problems and identify business improvement opportunities

Impact of Role: Expected Results:

• Help achieve strong retention results across Services & Delivery

Global Services & Delivery, Global Strategy & Operations, Sales, Research, Product

Education

• Undergraduate degree required

Professional Experience:

• 5+ years of professional experience in related roles

Technical/ Professional Skills & Competencies:

• Champion mindset - innovative by nature, optimistic and driven to only accept the best for the business


• Strong qualitative and quantitative problem-solving skills; Excellent analytical skills; ability to analyze large datasets and translate raw information into actionable insights. Outstanding project management skills with an ability to meet deadlines and prioritize workloads


• Strong influencing skills; ability to create alignment on objectives, vision and plan


• Very strong Excel and PowerPoint skills are a MUST


• Excellent analytical skills; ability to analyze large datasets and translate raw information into actionable insights so that it can be easily understood and used by the organization.


• Excellent written and verbal communication skills; ability to create and deliver effective dashboards, decks and updates for use by multiple levels of staff, up to and including the executive level


• Excellent organizational skills with the ability to manage multiple work streams and large amounts of detail simultaneously


• Project and program management experience:  Ability to organize and track complex projects

Job Requisition ID:50110

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