Cloud Telemetry and Observability Senior Product Manger at JPMorgan Chase Bank, N.A. in Jersey City, New Jersey

Job Description:

Cloud Telemetry and Observability Senior Product Manger

Our Global Technology Infrastructure (GTI) group is a team rewarded with innovators who love technology as much as you do. Together, you'll use a disciplined, innovative and a business focusedapproach to develop a wide variety of high-quality products and solutions. You'll work in a stable, resilient and secure operating environment where you-and the products you deliver-will thrive.

GTI have started their journey of homogenizing their approach to products and build a trusted, integrated private cloud ecosystem, called Gaia Cloud, to match the experience of the public cloud - this is encapsulated in the GTI Strategy 2025 vision.

A fundamental corner stone for this vision is a consistent, reliable and standardized telemetry platform driving consistency across Events, Logs, Metrics, Traces, and Alerts to make machine data accessible, usable and valuable to everyone. To this end, GTI are seeking a highly experienced Gaia Telemetry Product Manager. As the Product Manager - you will be responsible for defining the strategy and roadmap for the telemetry portfolio that facilitates machine data from all products in the private cloud and application teams consume to facilitate machine data and observe the performance of applications.

As a visionary leader, you will work with a highly skilled team of engineers to build the products in the portfolio, work with the customers to facilitate requirements and build the roadmap.

Primary Responsibilities:

• Create the Platform Telemetry and Observability product strategy. Ensure multiple teams are aligned with a robust and well-defined roadmaps and backlogs
• Develop the financial budgeting, pricing strategy and demand management for all products part of the Gaia Telemetry portfolio that is comparable to public cloud providers
• Validate directions with internal stakeholders and external end user customers
• Collaborate with product, data science and development teams to flesh out the personas and use cases around platform telemetry and observability
• Work with application developers and engineering managers to understand and define application related metrics, events, logs, traces and alerts that accurately depict developer productivity and the performance of applications
• Work with product teams who offer services within the private cloud to understand requirements and use cases to produce common baseline metrics, events, logs and traces
• Understand similar offerings in the market and advise on where we should buy versus build and how they compare to existing services
• Work closely with the engineering team to help identify the best technical implementation methods as well as execution schedule
• Understand and define the user stories, definition of done and acceptance criteria and tests
• Manage SCRUM masters and facilitate agile best practices across engineering teams
• Build and foster relationships with external LOBs for adoption of products
• Establish Customer experience feedback loop

This role requires a wide variety of strengths and capabilities, including:

• BS/BA degree or equivalent experience
• 12+ years of experience with at least 8+ years in a hands-on software role
• 3+ years in product management at an enterprise software company
• You bring experience and familiarity with software products/services for IT management, big data, and/or business analytics
• Familiar in one or more software development languages (e.g. Java, .Net, Go, Python)
• Experience with public cloud technology, and a good understanding of cloud native management tooling (e.g. AWS CloudWatch and CloudTrail)
• Ability to set goals and project plans that align with organizational objectives
• Strong Leadership skills with ability to lead in all directions
• Strong ability to partner and influence at all levels
• Strong understanding of financial services and the regulation that surrounds the industry
• Strong understanding of product management and product/customer centric organizations
• Ability to collaborate with high-performing teams and individuals throughout the firm to accomplish common goals
• Ability to set the directions and goals, while removing blockers
• Understanding of cloud, virtualization, and APIs Technologies
• Experience with agile and lean philosophies
• Exceptional communication skills and proven ability to build strong relationships with internal and external groups
• Strong product sense coupled with an ability to take a developer perspective
• Experience with process improvement, workflow, benchmarking and / or evaluation of business processes required
• Understanding and experience of working and leading Agile teams. Familiar with CI/CD

JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.

Equal Opportunity Employer/Disability/Veterans

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