Receptionist (EGH) at Beacon Health Systems in Elkhart, Indiana

Job Description:

JOB SUMMARY

• Reports to Coordinator/Director. Maintains communication with families in Heart Center. Keeps families updated regarding patient status. Arranges new patient charts with all required paperwork. Monitors and orders replacement of supplies and materials according to predetermined levels.

MISSION, VALUES and SERVICE GOALS

• MISSION: We deliver outstanding care, inspire health, and connect with heart.


• VALUES: Trust. Respect. Integrity. Compassion.


• SERVICE GOALS: Personally connect. Keep everyone informed. Be on their team.

JOB SPECIFICATIONS

• Education and Experience
  • The knowledge, skills, and abilities as indicated below are normally acquired through the successful completion of a High School Diploma or equivalent. Medical Terminology is required. Up to 1 year experience is required.
  
  


• Knowledge & Skills


• High school courses, with training in communications and English.


• Ability to read, write legibly, and perform and understand detailed instructions.


• Ability to type 30 wpm preferred and files accurately.


• Will be expected to become familiar with cardiovascular procedures.
• Working Conditions
  • Works in a hospital office and patient care environment.
  
  


• Physical Demands


• Work normally performed in sitting positions; however, some walking around is required, and filing requires bending, stooping, and standing.


• May involve occasional periods of lifting and transporting patients.

ESSENTIAL JOB DUTIES
The below statements are intended to describe the essential job functions and level of work performed by individuals assigned to this classification. They are not to be construed as an exhaustive list of all job duties performed by the personnel occupying this position.

Communication

• Maintains on-going communication with families in CCC/Heart Center.


• Keeps families updated regarding patient status.


• Has a good grasp of the computer and able to access computer files as needed.


• Demonstrates good interpersonal skills by communication with patients, visitors, hospital staff, and other medical facilities in a friendly, caring, sincere, and cooperative manner.


• Maintains a positive, friendly, and cheerful demeanor, even during stressful situations.


• Communicates identified problems to appropriate supervisory personnel and participates in corrective action.


• Using own judgment, recognizes unusual patient/family situations and deal with them accordingly.


• Ensures that all phone calls are answered by the 4th ring, in a pleasant and professional manner.


• Gives appropriate information regarding the CCC/Heart Center, answering questions and taking messages, as needed.


• Communicates information to and from other medical facilities in a courteous and helpful manner.


• Retains confidentiality in all aspects of the position.

Patient Files

• Arranges new patient charts with all required paperwork.


• Orders and maintains office supplies.


• Mails and/or faxes all reports as requested in a timely manner.


• Sorts and routes all incoming mail appropriately.


• Operates all standard office equipment. Other duties, as assigned.

Patient Information/Education

• Completes all mandatory skills on-line as required by EGH.


• Upon patient's arrival, notifies appropriate department.


• Verifies all information regarding the patient, prior to their arrival.

Supply and Inventory Management

• Monitors and orders replacement of stock paper supplies and materials according to predetermined levels.


• Assures that needed stock items for the station are located in proper place on unit with easy access to physicians and staff.


• Records, distributes and returns items as needed.

Contribute to the overall effectiveness of the department

• • Completes other job-related duties and projects as assigned.

STANDARDS OF BEHAVIOR

• Patient/Customer Centered


• 
  
  • Anticipates and takes proactive steps to ensure customer's needs are met
  
  
  • Places courtesy and service above routine and goes beyond customer expectations
  
  
  • Keeps patient/work environment neat and clean
  
  
  • Understands and applies job-related aspects of patient safety and identifies, reports and corrects safety concerns as quickly as possible
  
  


• Respect


• 
  
  • Keeps others well informed
  
  
  • Practices active listening
  
  
  • Develops and maintains positive working relationships
  
  
  • Uses problem solving techniques to resolve issues and makes decisions within personal sphere of influence
  
  
  • Seeks to understand patient's experience
  
  


• Integrity


• 
  
  • Demonstrates integrity and strong business ethics
  
  
  • Utilizes time and resources in a prudent manner
  
  
  • Strives to continually improve department processes and services
  
  
  • Projects professional image through enthusiasm towards work, behavior and appearance
  
  


• Compassion


• 
  
  • Demonstrates Beacon values verbally and through actions
  
  
  • Displays and exhibits caring behaviors with each interaction
  
  
  • Demonstrates self-awareness and sensitivity to the perceptions of others
  
  
  • Listens carefully to input and concerns and takes appropriate action
  
  
  • Interacts with dissatisfied customers in a calm, respectful manner and seeks resolutions
  
  


• Trust


• 
  
  • Maintains confidentiality at all times
  
  
  • Fosters a sense of trust and collaboration among associates
  
  
  • Verbal and written communications are clear and effective
  
  
  • Responds to change in a positive manner
  
  

ORGANIZATIONAL RESPONSIBILITIES

• Associate complies with the following organizational requirements:


• 
  
  • Attends and participates in department meetings and is accountable for all information shared.
  
  
  • Completes mandatory education, annual competencies and department specific education within established timeframes.
  
  
  • Completes annual employee health requirements within established timeframes.
  
  
  • Maintains license/certification, registration in good standing throughout fiscal year.
  
  
  • Direct patient care providers are required to maintain current BCLS (CPR) and other certifications as required by position/department.
  
  
  • Consistently utilizes appropriate universal precautions, protective equipment, and ergonomic techniques to protect patient and self.
  
  
  • Adheres to regulatory agency requirements, survey process and compliance.
  
  
  • Complies with established organization and department policies.
  
  
  • Available to work overtime in addition to working additional or other shifts and schedules when required.
  
  


• Commitment to Beacon's six-point Operating System, referred to as The Beacon Way:
  
  
  • Leverage innovation everywhere.
  
  
  • Cultivate human talent.
  
  
  • Embrace performance improvement.
  
  
  • Build greatness through accountability.
  
  
  • Use information to improve and advance.
  
  
  • Communicate clearly and continuously.
  
  
  
  

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